Who we are:
Starwood Hotels & Resort Worldwide Inc., Customer Contact Centers

Be a member of a world class organization - jump start your career with us!

In many cases, our Customer Contact Centers are the first contact guests have with one of our 1100 hotels. Our associates' interactions with guests are a critical part of the overall guest experience, and they work to create memorable interactions that bring our brands to life for our guests, before the guests even reach the hotels.

Our nine (9) Contact Centers are in locations covering every time zone across the globe:
Austin, Texas, Fall River MA, Wichita, Kansas, St. Thomas, Canada, Cork, Ireland, Singapore, Tokyo, Japan, Guangzhou, China and Gurgaon, India. Many of these locations offer flexible work at home programs.

What we Offer:
First and foremost - we provide an outstanding culture where you can grow and flourish. As an associate of our Contact Center, you will be a member of a high performing team that also enjoys having fun. We offer extensive training and continuous learning and development opportunities, exceptional benefits, career progression, promotional opportunities, exciting perks such as discounted hotel stays, tuition reimbursement, pay for performance incentives, service awards, fun center activities, hotel visits, various associate reward and recognition programs - the list is simply endless. How you grow with Starwood is only limited by your imagination.

We are the voice of our brands, answering inbound calls to assist our customers with booking, modifying or canceling hotel reservations. We also assist our guests by answering questions about our properties or destinations. This is a sales position with monthly goals to be met.

We are currently hiring for multiple training classes that will begin October 20th and 27th for 3 weeks of full-time training. Upon successful completion of training, schedules will vary but will focus on evening and weekend work.

Rate of Pay:
$11 per hour plus the potential to earn monthly bonuses. Our top performers may be eligible to earn up to an additional $7.00 per hour premium plus eligibility for other incentives and giveaways.

Positions available for both English and French- bilingual.

What we are looking for:
Passion to service our guests
Professional and delightful phone manner
Minimum high school or equivalent
Working knowledge of computers and the internet
Good keyboarding skills
Desire to learn
Customer service and/or sales experience
Ability to work flexible shifts (including evenings and weekends)

What's Next:
Complete the online application and submit your resume.
Candidates selected will be contacted.
Apply online at www.starwoodcareers.com

Jump start your career with us!

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