Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, Ontario |
| Date Posted: | Feb 07, 2017 |
Job Description
Reporting to the Director, Residential Rentals, the Customer Experience Manager develops and maintains quality service standards within the portfolio, to support a “Customer Experience” culture.
Please apply directly on our website at www.sifton.com/careers
Duties include but are not limited to:
Please apply directly on our website at www.sifton.com/careers
Duties include but are not limited to:
- Effective management of the Customer Experience team, Berkshire Club staff, activities and community initiatives within the London (including West 5) portfolio and the residential rentals division as required.
- Spearhead the development of customer service best practices program for London, Brantford and Guelph portfolios to achieve quality customer care consistently across the division, including revising and formalizing existing operational guidelines and practices.
- Utilize current technologies to gain service efficiencies, encourage employee engagement and gain operational knowledge to enhance the output of residential rentals.
- Support synergy between teams and identify opportunities for cross training and support.
- Oversee and evaluate programs for resident events, community initiatives and rental of club facilities, identifying revenue opportunities and managing budgets.
- Minimum 5 years’ experience managing and delivering quality customer services within the Property Management and/or hospitality field, with a minimum of 3 years’ experience with Customer Relationship Management program within a CRM software environment.
- Demonstrated management and leadership skills related to: communication, public relations, strategic thinking, project management, problem-solving, prioritizing, marketing, recruiting, teambuilding, coaching, health and safety and performance management.
- Knowledge and experience with quality improvement systems, particularly as they relate to service teams. Strong analytical skills with the ability to identify and implement solutions.
- Must enjoy communicating and interacting with the public and customers; be flexible in terms of schedules and hours of work and able to travel to company sites as required.
- Knowledge of legislation related to residential property management is an asset.
