Responsibilities

This individual is responsible for managing a particular Group’s Drivers and/or Owner Operators to ensure a positive contribution to the achievement of Operational goals. (Revenue per Mile, Fleet Utilization, etc)

The promotion of positive driver relations and superior customer service is a key factor in the success of this function.

Maintaining positive cross-functional relationships is an ongoing responsibility.

Cover for other dispatchers as required.

Define Role Tasks

• Dispatches equipment and drivers
• Ensures entry of drivers’ hours and ensures compliance with Company and legislative “Hours of Service Regulations”.
• Maintains information on the availability and location of drivers to ensure they are being dispatched for optimal utilization.
• Inputs accurate and timely data entry in all operating systems as required
• Handle driver concerns to maintain positive relationships & harmony within the driver work force.
• Deals with customers
• Works together with colleagues to ensure a high level of teamwork and co-operation.
• Ensures Drivers and/or Owner Operators are given complete load information (i.e. trip #, freight bill #, appointment times, special instructions, load requirements, etc.)
• Reports all Service Failures to Office Manager
• Saturday and weekend operations coverage as required
• Other duties as required

Relationships with Peers

As a member of a high functioning team, works cooperatively with fellow fleet managers to ensure ongoing department success.

Decision-making Scope

Makes decision relating to the dispatch of equipment and drivers, as well as freight rates, within established parameters

Adheres to department and company policies and procedures

Cross-functional Relationships and Authorities

Maintains positive relationships with all departments and provides recruiting and retention support across the organization.

Knowledge and Skill Requirements

• High school diploma or equivalent.
• 2 years dispatch and industry experience.
• Good knowledge of North American geography combined with strong math skills.
• Creative capabilities combined with good problem-solving, listening and communication skills.
• Computer literate.
• Ability to prioritize in a fast paced environment