Manager I, Homeless Prevention (HS222)

by City of London

Reference #: COL01100-3385
Position Type: Full-time
Location: London, Ontario
Date Posted: Sep 16, 2022
City of London

Job Description

Summary of Duties

Reporting to the Manager III, Homeless Prevention, or designate, the Manager is responsible for the development, implementation and oversight of systems and projects that contribute to the reduction and prevention of homelessness in London through an integrated and coordinated homeless management information system. Responsibilities include developing and maintaining partnerships for program and service delivery, and providing liaisons between system partners, relevant sectors and community services. 

Works with internal and community based partners to achieve strategic and operational objectives. Manages functions to support these initiatives, including the development of implementation strategies, the collection and synthesis of background research and information, and the analysis of policy and legislative impacts. Responsible for the development of complex strategic planning and policy documents, fund management and reporting.

Work Performed

  • Assess, plan, implement and manage specific homeless management information strategies for community services and programs including evaluation via community involvement initiatives, joint ventures/partnerships, direct program delivery, and the coordination of effort by other service providers.

  • Exercise management functions with agencies under contract through agreements including purchase of service agreements in a confidential capacity. Responsibilities can include: participate in the recruitment, hiring, supervision, and coaching; participate in performance management and discipline; recommend on staffing issues including review and determine wages, schedules of work; attend management meetings to discuss confidential initiatives and strategies which may have labour relations implications.

  • Prepare the fiscal project budget, and ensure budgetary control over all activities including confidential personnel expenditures.

  • Track and monitor confidential information related to client records.

  • Analyze, interpret and make recommendations regarding policy and political matters involving all orders of government related to homeless prevention, community services, and community collaboration.

  • As part of a team, lead the design and development process for community services and programs.

  • Authority to assign individual and team responsibilities with agencies under contract.

  • Ensure the coordination of the directions, actions and funding sources under the London Homeless Prevention Implementation Plan and other Council endorsed plans.

  • Coordinate and manage special projects as identified through strategic and operational planning.

  • lnterpret and identify revisions to operational policies and procedures for services and programs including agencies under contract.

  • Provide work direction to an administration assistant.

  • Responsible for the implementation and maintenance of risk management programs and safety procedures within area of responsibility.

  • Prepare and manage operating budgets within area of responsibility.

  • Prepare reports and/or presentations for consideration by the Senior Management Team, Councillors or Committees on matters related to community initiatives and ongoing program activities.

  • Undertake special community and departmental projects as assigned.

  • Represent the City/ Area on internal/external steering and advisory committees.

  • Respond to emergency situations related to assigned responsibilities on an on-call basis.

  • Provide liaison services between neighbourhood community organizations and the civic administration.

  • Conduct and participate in related research and recommends systems, procedures and methodologies to maximize the use of resources.

  • Maintain corporate standards of customer service and administrative procedures related to areas of responsibility.

  • Create and execute project work plans and revises as appropriate to meet changing needs and requirements; identifies resources needed and assigns responsibilities for key tasks.

  • Ensure program and project documents are complete, current, and stored appropriately.

  • Recommend and implement ideas for short and long term strategy development.

  • Prepare and implement reports, policies, procedures, guidelines and training.

  • Act as a resource to various committees and participates in community group meetings.

  • Perform related duties as assigned.


  • A graduate of a University or equivalent degree program in Social Science, Business or Public Administration or other related discipline.

  • Five years of management experience in a related field.

Specialized Training & Licenses

Skills and abilities in the following areas is an asset:

  • Strong interpersonal and organizational skills. Expertise in verbal and written communication, facilitation and presentations.

  • A comprehensives analysis of a Housing First approach when responding to individuals and families experiencing homelessness including addictions, mental illness and trauma.

  • Current First Aid Certificate; Current CPR Certificate; Class G Driver’s License.

  • Provide own vehicle.

  • Operate computer terminal and personal computer with appropriate packages.

Compensation and Other Information

$84,889 to $110,855

This position is being filled on a temporary basis for up to one year.

Our hiring process is in accordance with the  Mandatory Proof of COVID-19 Vaccination Administrative Policy


As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.



Application Contact Information

Company Name:   City of London
Application URL: Click here to apply online