Job Title: Assistant Store Manager
Reports to: Store Manager
Location: Farm Boy Stores
 
WORK DESCRIPTION
 
The Assistant Store Manager is responsible for assisting the Store Manager in the accomplishment of the day-to-day operation and management of the assigned store. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, and the Farm Boy Way.

Major Responsibilities:

1.    Oversee all departmental activities ensuring that goals are properly communicated and attained
2.    Promote company policy (as communicated in management meetings, policy and procedure manuals, employee handbooks, written directives, etc…) and ensure compliance
3.    Assist in implementing and verifying  internal controls, rapidly correcting any problems and informing company management of all problems beyond control
4.    Oversee the quality of product for sale and the cleanliness of the store at all times
5.    Assist in developing systems with responsible managers for the adequate supply and turnover of product and packaging supplies
6.    Coordinate through Home Office:

a)    purchasing of packaging supplies
b)    maintenance of systems, equipment, and location
c)    purchase of equipment and services
d)    advertising and promotion needs of the location

7.    Assist in overseeing the efficiency of scale and point-of-sale equipment and study the reports generated by these systems in order to track products and make sound product decisions
8.    Assist in implementing the health and safety program and act on recommendations made by the Joint Health and Safety Committee
9.    Ensure that the store is properly protected and that opening and closing procedures are conducted
10.    Oversee and enrich customer service, personally handling any serious customer complaints or concerns
11.    Participate in the development of goals and preparation of annual, period and weekly budgets
12.    Support the achievement of budgeted financial results in keeping with the standards of Farm Boy (i.e., gross margin, labour, packaging, supplies)
13.    Assist in implementing retail programs, recommending modifications where such are needed to attain the desired returns
14.    Verify invoices received, taking action where required, and forwarding to Home Office for payment
15.    Ensure that cash handling procedures are secure and adequate
16.    Provide leadership and act as coach to all employees within the store, providing an excellent role model at all times
17.    Foster employee development and motivation in a team spirit and through inter-departmental cooperation
18.    Ensure fair and equal treatment of all employees and act as facilitator in all disputes and grievances
19.    Practice all Farm Boy Human Resources policies and procedures as related to the management, supervision, and development of personnel
20.    Encourage and participate in employee recognition events
21.    Coordinate and participate in the recruitment, selection, orientation and training of new employees
22.    Assist in monitoring employee turnover, staffing patterns, and employee productivity taking action where necessary
23.    Assist in the scheduling of staff and verify attendance and payroll records prior to sending them to Home Office for processing
24.    Maintain appropriate records, logs and schedules
25.    May be requested to undertake other related duties on a periodic basis


STATEMENT OF QUALIFICATIONS
 
Knowledge, Skills and Abilities:

• Typically requires completion of a post-secondary program with an emphasis in business, plus 3 to 5 years of progressively responsible managerial experience in retail, preferably in the perishable food industry, or an equivalent combination of education and experience
• A passion for food retailing and people
• Superior customer service skills
• Successful completion of a Farm Boy approved Food Safety Course plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months
• Excellent organizational, interpersonal and analytical skills
• A positive outlook on progress and success
• Excellent team building and team participation skills
• Ability to learn manual and automated systems/tools
• Good knowledge of retail industry and food products
• Skilled at handling complaints and communicating with upset, irate or irrational people
• Experienced in developing and coordinating work schedules for others
• Superior standards of quality
• Good judgment and decision-making abilities
• Experience in working with various computer software programs; e.g., Microsoft Suite
• Clear and effective communication style, both written and oral
• Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance
• Fluency in English and French shall be considered an asset

Interested candidates are invited to submit their resume by email to people@farmboy.ca