Summary of Duties

Reporting to a designated Manager in Fleet and Facilities, the Supervisor, Fleet Services supports the goals, policies, practices and procedures of the Corporation and Division by providing technical leadership and operational guidance to deliver efficient operations and maintenance of the fleet and equipment with a focus on customer service, high standards of work quality, and exceptional supervision of staff.  The Supervisor, Fleet Services contributes to the development of a culture of inclusion and respect, innovation, commitment to health and safety, and effective collaboration with Managers and staff across the Service Area.

Work Performed

• Responsible for supervising employees including hiring, administration, training and performance aspects of reporting employees. Respond to and refer sensitive and confidential human resource issues as required.


• Lead day-to-day operations of all assigned fleet maintenance staff, including scheduling, creating and assigning work orders within the maintenance management system, reviewing and monitoring the completion of assigned work, authorizing and coordinating vacation/overtime.


• Ensure effective teamwork, customer service, high standards of work quality and organizational performance.


• Provide leadership in the execution and delivery of services and programs in the following areas of accountability:


• Lead garage operations, and maintenance and service of the fleet: develop and ensure compliance to preventative maintenance programs and delivery timelines.  Identify methods to minimize vehicle failure, provides guidance on vehicle/driver best practices, and ensure service and equipment records are current and accurate.


• Confirm that repairs to vehicles and equipment are completed in accordance with the Ontario Highway Traffic Act.


• Promote continuous learning and innovation in others.


• Ensure the accuracy of estimates, prepare purchase orders, and approve and process invoices to Accounts Payable for payment.


• Evaluate operational performance and recommends changes to systems, procedures and methodologies to maximize use of resources.


• Encourage and support employee participation and commitment to divisional and organizational objectives. Actively mentor, provide development opportunities and build team performance with direct reports.


• Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with stakeholders, employees and individuals and promote programs and initiatives that reflect this commitment.


• Demonstrate commitment and adherence to Health and Safety legislation, programs, provincial and federal statutes and any regulations or policies; actively promote a culture of safety.


• Track performance measures for Unit deliverables using appropriate data collection and analytics, including, but not limited to, work order closure, preventive maintenance compliance, vehicle downtime and client vehicle availability.


• Fairly and consistently administer provisions of various collective agreements.


• May be required to provide evidence at arbitration proceedings.


• Build and encourage employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual and team goals and objectives.


• Develop and implement approved programs and recommend policies/procedures and programs to support the Division's strategic vision.


• Provide input into, and administer assigned budget, ensuring that expenditures are controlled and maintained within approved budget.


• Participate as directed on City of London and partner organization committees and teams.


• Act as a corporate representative with other government agencies and service deliverers.


• Investigate complaints, resolve issues, and maintain good public relations.


• Perform related duties as assigned

Qualifications/Experience

• Completion of a Community College program in a related field, such as the Motive Power Technician program. 


• Five to eight years of prior experience in a related field servicing heavy and light equipment or vehicles Class 1 to 8, within a large complex fleet, or an equivalent combination of education and related professional and lived community experience. 


• Completion of the following current and valid Certificates of Qualifications and Certifications are required:
  
  • 310T Provincial License (Truck and Coach)
  
  
  • 310S Provincial License (Light Vehicles)
  
  
  • Internal Combustion Engine (ICE) – P (Propane) and NG (Natural Gas) certifications
  
  
  • Valid class D(Z) Ontario Driver's License
  
  
  
  


• Post-secondary course work in Human Resources Management, Labour Relations or Supervisory Skills is an asset.


• Required to work outside regular working hours, including standby assignments. Shift work may be required.

Skills and abilities in the following areas are necessary:

• Demonstrated knowledge, experience and expertise in vehicle repair and maintenance, with an understanding of the area’s programs and services and how the work of the area aligns with the objectives of the Division.


• Demonstrated communication and analytical skills to help with implementation and operationalization of programs and services.


• Demonstrated positive and proactive leadership capabilities, adept at leading a group of employees, contracted services and consultants; demonstrated commitment to developing high performance teams.


• Demonstrated ability to inspire the people they lead through productive and honest dialogue, with personal integrity and actions.


• Ability to be a trusted advisor and/or advocate in sensitive and/or emotionally charged situations.


• Demonstrated perseverance and resilience in addressing and escalating as required, challenges and emergent issues.


• Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.


• Ability to provide a high level of attention to detail, make sense of data and solve problems.


• Interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate and work collaboratively with internal customers and external organizations and vendors.


• Ability to understand the importance of service delivery; implement initiatives that support the section’s customers in a timely and effective way.


• Computer literacy in Microsoft Office, Fleet Management Information Systems, and related software and database applications.


• Ability to be available to respond to emergencies or other work situations beyond the regular working day, as required, often on short notice.

Compensation and Other Information

$84,889 to $110,855

Please note that this position requires working rotating day and afternoon shifts.

Our hiring process is in accordance with the Mandatory Proof of COVID-19 Vaccination Administrative Policy

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.