Responsible for the daily operation of the building to which they are assigned ensuring residents are provided with consistent exceptional customer service in keeping with the Mission of Sifton Properties Limited. This is a full-time, live-in position which includes working collaboratively with a dynamic team of Maintenance, Leasing and Leadership employees as well as contractors/trades to address building and resident issues. The Resident Manager ensures excellent and responsive service to resident requests, and provides a clean, well maintained and secure building and reports to the Junior Property Manager.

Please apply online - https://sifton.com/careers/job_details.php?jobcode=8303
 

• Provide efficient, friendly service to residents with a focus on solving resident concerns directly which includes a high level of communication with residents, face to face, via phone or email and requires a high level of detail to enhance customer experience. Deliver on the Company Mission of providing “Outstanding Customer Experiences”.
• Collect rents, process lease renewals, assist with rental arrears or any resident behavioral issues that impact the overall enjoyment of the building.
• Perform and complete related administrative tasks as needed within the buildings’ Administration /Management office and in support of the Company’s administration requirements.
• Facilitates the completion of all building and suite service requests with the support of Maintenance Manager and Property Manager. Monitors the successful completion of service requests using Salesforce data base and identifies the need to escalate service requests to Property Manager or other Manager as required.
• Inspect suites to identify construction deficiencies and work with employees/contractors/trades to address deficiency items in a timely manner. Expedite requests by attending to the suite with the employee or contractor who is performing the work, ensuring the resident receives prompt and accurate communication about status of any deficiency items.
• Perform basic repairs and maintenance in the suites and common areas not requiring the use of skilled tradesmen, contacting the Maintenance Team if a sub-trade or assistance is required. Includes addressing service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc.
• Schedule, supervise, monitor and inspect the work of contractors/trades such as painters, carpet cleaners, cabinet installers, plumbers, HVAC, and fire safety both within suites and in the common areas of the building.
• Ensure turnover suites are ready for occupancy, including cleaning, minor maintenance, vacant unit inspection and new resident move-in inspection. Includes overseeing contractors and/or completing tasks directly.
• Co-ordinate move-ins and move-outs with the customer experience in mind. Perform incoming and outgoing inspections for resident and utilizing recognized software and recording systems
• Ensure the building is clean at all times. All common areas, amenity spaces and the parking garage need to be maintained to a high level of cleanliness on a daily basis. Ensuring that debris and dust is addressed promptly and any impact on overall cleanliness is mitigated. If cleaning contractors and/or other services are needed the Resident Manager will supervise the service completion to maintain our Company standards.
• Ensure that daily maintenance on the grounds is completed, including litter pick-up, watering the flowers/grass and regularly shoveling and salting the walks around the entrances to the building as required in the winter.
• Operate the buildings emergency systems when required and follow required protocols in the event of emergencies such as fire, flood, building evacuation, etc.
• Operate the building’s security systems such as cameras and approved access controls to maintain resident safety and building security.
• Coordinate and cooperate with the commercial division team supportively as required.
• Carry out the quality standards and company objectives, enforcing the rules and regulations in a firm, consistent and tactful manner. Report resident concerns or building problems to Property Manager. Maintain good standing in accordance with all applicable legislation including Residential Tenancies Act, Ontario Human Rights Code and Occupational Health & Safety Act.
• Participate in the weekend emergency on-call system to ensure proper coverage of the building at all times.
• Complete daily/weekly/monthly building inspections including ensuring that the following components of the building are documented and operating properly: fire safety system, HVAC, waste disposal system, security system, generator, HVAC and any other aspect of the mechanical operations of the building.
• Participate in the community’s social events in support of providing outstanding customer experiences within the Sifton community. Actively engage with Event Services team to create events that provide opportunities for resident engagement, relationship building and solicit resident experience feedback.
• Manage the booking and usage of all amenity rooms, ensuring that guidelines are followed and monies for rentals are collected.
• Participate in Residential Rental team meetings, activities and cross training and support at other locations as required.
 

• 3-5 Years’ experience in Building Management or related customer service role in Property Management
• Prior experience with interior and exterior building maintenance and mechanical systems
• Knowledge of green building technologies an asset
• Professional, friendly and enthusiastic attitude towards tenant customer service
• Adept at troubleshooting problems effectively
• Address and diffuse emergencies professionally with calming demeanor
• Able to manage and prioritize multiple tasks calmly and with consistency
• Experience in Salesforce or comparable CRM software an asset
• Proficient in Microsoft Office
• Thrives being a part of a successful, high functioning team
• Available to work evenings, weekends, on-call schedule as required
• Valid driver’s license
• Working knowledge of safe work practices including but not limited to OSA, WHMIS, HSA and RTA.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at 519-434-1000.