Our client, in London, Ontario, is currently seeking a Client Support Specialist on a permanent basis. The ideal candidate will have both sales and customer service experience, with strong social media knowledge and comprehension. 
 
Job Duties:

• Work with team members to ensure that customers experience industry leading support
• Prospecting and generating account leads
• Identify any new opportunities in existing customer base for sales team
• Manage the onboarding process for all new customers/clients
• Lead and manage all customer communications
• Deliver all corporate and product update presentations to customers as required
• Manage all client renewals
• Other duties as required

Requirements:

• Minimum of 2 years' of experience in a customer service or sales position
• Completion of a University or College degree; preference given to Marketing, Business or Communications specialties
• Significant knowledge and experience in Social Media
• Experience with CRM Systems
• Superior written and verbal communication skills
• Self-motivated with the ability to work independently, retain flexibility and maintain composure under pressure
• Experience maintaining project schedules, documentation, communications and meeting deadlines
• Experience in the law enforcement industry considered an asset

Compensation: Base salary of $35-38,000 + commission & bonuses!
 
To Apply:
If you are interested in becoming part of a successful, fast growing, and exciting company, please forward your application to dee.hall@expresspros.com citing “Client Support Specialist” in the subject line.