Talentcor London is currently recruiting for Experienced Bilingual Customer Service Representatives. This position is Monday – Friday days, $21.00/hr plus 4% vacation.

The person hired for the position of Customer Service Representative will handle varied customer transactions; including:

• inbound calls
• customer order entry and servicing customer accounts
• communicate with other departments and providers to research and resolve issues
• identify and implement service solutions
• monitor progress using service measurement systems
• identify areas to improve communications and efficiency of operations through continuous improvement efforts
• work to enhance knowledge in key service areas; and other duties as assigned.  
  Primary Responsibilities include but are not limited to the following:
  • Acts as the primary liaison with customers
  • Communicates clearly and professionally with personnel by telephone and/or written correspondence
  • Educates and informs the customer of various processes and directs customers to appropriate resources
  • Develops and leads improvements and/or solutions to work processes and tools
  • Links projects to business strategies and initiates actions that deliver results
  • Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
  • Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
  • Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  • Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
  • Participates in and maintains a quality service culture within the Customer Service Team
   
  Basic Qualifications:
   
  • Bachelor's degree or higher from an accredited university
   
  Preferred Qualifications:
   
  • Two (2) combined years of customer service and/or sales experience
  • SAP system experience is preferred
  • Proficient in oral and written communications in English (French is an asset) languages
  • Experienced with cross-functional project leadership preferred
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction
  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
  • Ability to work in a high volume rapidly changing environment
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Strong Active Listening skills
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products and Customer Service systems
  • Strong organizational skills with the ability to stay focused on tasks
  • Good interpersonal skills
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
   
   
  If you are interested in applying to this position, please forward your resume to Christine Oakley at coakley@talentcor.com