Columbia Sportswear Canada LP

Employment Opportunity

Position: Bilingual (French) Consumer Services Representative

Location: London, Ontario

From the beginning Columbia Sportswear had a vision. Founded in 1938, we’ve grown from a small, family owned hat distributor to one of the world’s strongest names in outerwear. Last time we checked, you don’t get that kind of reputation without the right people making it happen. That’s where you come into the picture.

Columbia Sportswear Canada LP is seeking a Full-Time Bilingual Consumer Services Representative

Reporting to the Consumer Service Supervisor, the Consumer Services Representative will be responsible for providing exceptional customer service to non-retail clients. Duties include responding to consumer requests and inquiries via telephone, email and correspondence. Provide accurate information regarding product features, specifications and recommended uses for Columbia, Sorel, and Mountain Hardwear products. Guide consumers to where they can buy product using internal product locator applications. Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status.

The successful candidate must possess knowledge of effective telephone customer service techniques and strategies and exceptional oral and written communication skills in both English and French, along with a high degree of accuracy. The candidate must be proficient in keyboard use and must have a good working knowledge of MS Word and Excel. Must possess excellent interpersonal skills and a calm demeanor.

A high school diploma or equivalent experience is required. A minimum of 1 year of experience in a customer service related position or call centre position is required. Experience in apparel and/or footwear preferred.

Must be fluent in French.

If you are as innovative as our products, we want to hear from you. Apply now. Please submit resumes to the attention of Human Resources by May 19, 2017

Email: CA_HRColumbia@columbia.com

This job posting is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the Company. We thank all applicants; however, only those being considered for an interview will be contacted. Please note that phone calls will not be accepted.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.