Title: Shipping Supervisor/ Inside Sales

Reports To:  General Manager

Summary

Shipping Supervisor / Inside sales is responsible for ensuring smooth, efficient scheduling and delivery functions for the company. In addition to supervising yard and delivery staff, this role is responsible for selling Woollatt Building Supply full product lines.  
 
This role will provide high level customer service to clients and potential customers, reaching business targets through excellent telephone sales and communications skills.
 
In addition to this, the successful candidate ensures seamless processing of outgoing shipments and understands the impact of this position to other business functions that depend on accuracy and efficiency.
 
 
Core Competencies
 

• Customer Focus                 
• Communication
• Leadership
• Coaching and Mentoring  
• Staff Management  
• Enforcing Laws, Rules and Regulations           
• Enthusiastic in the workplace                  
• Team Work   
• Quality Orientation             
• Time Management  
• Adaptability/ Flexibility       
• Creative and Innovative Thinking
• Decision Making and Judgement
• Planning and Organizing
• Problem Solving
• Result Focus                                   
• Accountability and Dependability
• Ethics and Integrity 
• Mediating and Negotiating
• Providing Consultation
• Mathematical Reasoning  
• Development and Continual Learning

 
Key Performance Factors
 

• Profitability – attain net profit targets
• Keep yard expenses within budget
• Teamwork
• Follow Policies and Procedures
• Maintain a good working relationship between hourly staff,  office staff and customers

 
 
Qualifications
 

• Must have experience with deliveries and job site conditions
• Ability to meet customers’ needs and requirements
• Be energetic and able to handle varying degrees of workplace stress
• Must be a self-starter and problem solver
• Must be a team player and leader
• Strong sales background in construction is an asset

 
 
Working Conditions

• Variable work environment: Work is conducted both indoors and out with varying environmental conditions.
• Manual dexterity required to use desktop computer
• Overtime as required
• Lifting or moving 50 lbs may be required
• Appearance at all times must represent the company image
• Fast-paced environment; subject to numerous schedule, priority changes and deadlines.