• 2 year contract position
• Located in Downtown London
• Flexibility required for scheduling (7/24/365)

 
Kelly Services offers more opportunities at Fortune 500 companies than any other staffing provider! You have talent, ambition and skills. Now is your time to achieve something more with Kelly Services.
 
 
Responsibilities:

• Respond to a variety of Inbound customer calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and customers
• Identify and escalate wide-impact or potential wide-impact outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

 
Your contributions:

• Must have at least 1 year technical support experience 
• Must have 2 years of customer and call centre experience
• Must have a CLEAR criminal and credit record
• Excellent written and oral communication skill
• Above average computing and navigational skills
• A team player who collaborates effectively with peers and other teams
• Good knowledge of Microsoft Office 2010 is an asset
• Technical/Troubleshooting ability
• A Technical support background or related education including experience with some of or all of the following: Windows XP, Windows 7 IE6/8, VOIP, Centrex, PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Lotus Notes
• Experience with iPad, Playbook, Smartphone and Android devices is a definite asset.

 
What Kelly Services will do for you:

• Pay rate of $17.50 per hour + 4% vacation pay
• Prompt weekly pay via direct deposit
• Access to free online training via our employee website www.mykelly.ca

 
If you are the individual for this job opportunity, please click on the “Apply Now” button, or send your resume to ks7640@kellyservices.com (quoting reference number 7640-SERVICE). Resumes can also be dropped off in person to 380 Wellington St, London.

Temporary Applicants: Please note - you will only be considered for temporary placements through Kelly Services once you have completed our Hiring Process which includes signing our employment application and employment agreement.