We are currently seeking a highly motivated, service oriented professional to fill the position of Information Systems Analyst. Reporting to the Manager of IS & Innovation, as a member of the dynamic Business Information Systems team, you will work closely with our front-line users as well as to support our critical infrastructure needs.

What Will You Be Doing?

• Actively support the maintenance needs of our network, software and hardware infrastructure
• Ensure timely response to help-desk requests from users during business hours adhering to established organizational service levels
• Provide support for in house audio visual systems
• Assist in the planning, design, implementation, configuration and ongoing support of projects falling under the scope of the Business Information Systems team
• Provide user based training guided by excellent documentation practices
• Ensure organizational compliance with data security and privacy best practices
• Liaise with vendors as required to ensure support of all of our applications and hardware
• Ensure the Disaster Recovery and Backup processes are operating in an optimal fashion
• Provide input on the development and implementation of policies and procedures for technology governance
• Attend and contribute to all team and staff meetings as required
• Other duties as assigned by department Manager
• Represent Trillium at industry functions when needed

Who You Are:

• A graduate of a recognized degree or diploma program in computer science, information systems or networking
• Minimum three years of experience in a similar role, supporting network maintenance needs and software and hardware infrastructure
• A functional, working knowledge of the following is desirable: VMWare, Linux, Microsoft Windows Server and Active Directory, Microsoft Exchange, Microsoft SQL queries, Oracle Databases, Blackberry UEM, Cisco Networking and Telecommunications, Cognos Visualization
• Advanced troubleshooting experience within a remote working environment
• Empathetic approach towards end-user support
• Ability to adhere to project management principles and best practices
• Excellent written and verbal communication skills
• Detail-oriented
• Able to work independently with excellent time management skills and adherence to deadlines
• Comfortable working with both cloud managed services and on-prem deployments
• Familiarity with CSIO standards and Broker Management Systems is recommended
•  Working knowledge of core Insurance Technology such as Guidewire would be considered an asset

This position will be a hybrid remote work position, with emphasis on working remotely while maintaining the ability to work in office should business needs require it.
High-speed Internet and reliable connectivity are required.

If you are a high performer who delivers more than what is expected, provides excellent service by understanding customer needs, enthusiastically supports change, shares your expertise, takes responsibility for your own development, who actively seeks new challenges and has a desire to learn and grow, then we want to hear from you!

We invite interested applicants to submit their resume to hr@trilliummutual.com by May 6, 2021. Applicants are thanked for their interest in this position, however, only applicants selected for an interview will be contacted. Trillium is committed to providing accommodations and achieving a barrier free workplace for individuals with disabilities. Should you require an accommodation in order to participate in our recruitment process, we will support you by taking into account your individual need.