About Us

Canaccede Financial Group Ltd. is a Canadian industry leader in specialized investment and financial services products. We have been working with large lenders and financial institutions in the acquisition and services of performing, insolvent and distressed receivables since 2008, and we are the largest multi-asset acquirer in the Canadian market.

Summary

An Insolvency Administrator is responsible for processing all account updates for Canaccede Financial Group’s insolvent accounts. This includes reviewing and updating account information, maintaining accurate records on insolvent accounts, and monitoring received payments. The Insolvency Administrator works with trustees throughout Canada, ensuring appropriate steps are followed in effort for Canaccede to receive payment on all accounts. The Insolvency Administrator supports multiple departments, assuming responsibility for accounts transferred from other departments if they become insolvent.

Job Duties

• Provide professional, timely and accurate guidance and services to trustees through various communication channels such as phone, email, and fax   
• Process insolvency documents, such as filing Proof of Claims, accounting for status changes and updates
• Issue Proofs of Claims via e-mail or fax
• Compile and maintain all required paperwork, records and documents, including verifying and updating all pertinent information
• Handle complex debtor and trustee queries
• Maintain detailed administrative and procedural processes
• Carefully decipher which Canaccede/Affirm account payment is to be processed
• Identify questionable accounts and communicate details to Management
• Scan materials, and update databases accurately and accordingly
• Maintain, organize, and update filing system
• Other duties as required  

Requirements

• Minimum of 2+ years’ experience with Insolvency Administration
• High school diploma, GED or equivalent 
• Post-secondary education in Business Administration or equivalent experience is an asset
• Previous experience in a professional environment and experience in the Insolvent industry are assets
• English/French bilingualism is an asset
• Strong knowledge of MS Word, Excel, and previous experience with Databases
• Experience with accurately administering documents within a System of Record
• Exceptional customer service skills 
• Sound judgement and analysis to arrive at recommendations or conclusions

• Ability to follow through and complete overlapping projects
• Ability to adhere to confidentiality when working with sensitive information
• Ability to interpret and implement company policies and procedures
• Accuracy and attention to detail while working under tight deadlines
• Ability to work independently as well as within a team/group, providing professional advice or direction to other employees as necessary
• Effective communication skills with individuals at all levels of the organization, both verbal and written
• Strong problem identification and problem resolution skills according to unique situations
• Strong work ethic and integrity
• Good organizational, time management and prioritizing skills

Working Conditions

• Physical demands typical to an office environment/administrative role
• Movement from one spot to another is expected, as is standard within any office setting
• Sitting for long periods of time
• Standing for at least one hour is anticipated
• Limited Light physical effort (bending, reaching, carrying light items, walking, standing), defined as more than 5 hours/week
• Constant manual dexterity (eye/hand movements requiring precision, accuracy and/or fine motor control), defined as more than 30 hours/week
• Constant Visual effort (concentrated reading of documentation or close monitoring of computer terminals and display patters), defined as more than 30 hours/week
• Tight deadlines
• Regular simultaneous multiple demands which must be attended to ‘on the spot’
• Regular accelerated work pace, based on a fluctuating volume of customer contacts
• Constant attention to detail, subject to frequent interruptions that require immediate attention