FRENCH CUSTOMER SUPPORT SPECIALIST

• Provide prompt, courteous and effective customer support to end-users of the game
• Review and moderate all user-generated content on the official game forum
• Interact directly with our gamers via tech support tools and official game forum
• Act as the official game representative within the online community (i.e. answer questions/address concerns or issues regarding the game within relevant threads when necessary)
• Regularly update the internal Community Team on trends, information and insights occurring within the game community
• Stay abreast of game changes and updates to anticipate potential issues within the community or game support
• Provide translation help when needed for the game, marketing/PR and business development

• Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
• Good knowledge of the principles of good customer service
• Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players
• Operational knowledge of online community moderation tools (i.e. IP Board, vBulletin)
• Good technical understanding and a quick study of new tech tools
• Strong organizational and multitasking skills

• Experience in a technical help desk environment desired; previous working experience in technical support preferred
• Strong understanding of home networking & security software; Networking, LAN & WAN troubleshooting for Routers, Firewalls and Anti-Virus programs
• Adept at troubleshooting, diagnosing and repairing technical problems on PC, console and networks
• Ability to distill complex, technical difficulties into efficient, easy-to-follow solutions for less tech-savvy customers

Send your resume and cover letter to: http://www.digitalextremes.com/careers/postings/customer-support/new-french-customer-support-specialist