Job Title: Customer and Team Support Coordinator

Department: Customer Support

Reports To: Senior Event Manager

Start Date: Tuesday, September 5th, 2017

Description

The Customer and Team Support Coordinator is responsible for performing all aspects of customer service and support related to RoomRoster's software.

Who We Are

RoomRoster is a Sports Technology Company that has created the world’s most intuitive, online Tournament Management System. Located in London, Ontario, we partner with event organizers in the amateur sports industry across the US and Canada. RoomRoster helps our partners grow their business and brand through a first of its kind cloud-based software and service model.

We are aggressively building our business and therefore are looking to expand our staff. At RoomRoster, we foster an environment of teamwork, integrity, innovation, professionalism and reliability within an encouraging, fun and casual atmosphere. RoomRoster is an early stage growth company that offers extensive opportunities within this exciting and uncharted industry.

Who You Are

If you are looking to join a company in its early growth stages that is poised for immense progress, RoomRoster may be the place for you. We are looking to add individuals to our team who are flexible and can work in an environment that is constantly changing as we grow our business. Our staff is detail-oriented, highly organized and filled with energy and enthusiasm. Although we are competitive and results-oriented, we retain a very positive attitude and enjoy our casual and fun environment at the office. Bonus points if you love sports!

Key Responsibilities

• Answering all inbound calls and support emails

• Providing quality customer support
• Meeting service response time goals
• Troubleshooting problems
• Outbound calls to teams and individuals
• Other related customer support responsibilities

Skills

• Ability to multi-task in a fast-paced environment
• Quickly identify and assess customer's needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accepts responsibility/takes ownership
• Friendly and confident
• Courteous and respectful of our clients and other team members
• Ability to deal with issues calmly and effectively - working with the direct manager to resolve issues as needed
• Ability to adapt/respond to different types of clients
• Maintain a high level of professionalism on the phone and through written correspondence
• Organized and efficient by maintaining accurate notes, following up with clients and hotels within a respectable time limit, and keeping up to date with system changes and features

What We Offer

• Competitive salary, benefits and bonuses
• Casual but energetic work environment made for today’s workers
• Performance based culture - everyone in the company is focused on winning together
• Significant opportunity to grow within the company
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

How To Apply

• Send your resume and (required) cover letter to resumes @roomroster.com (do not apply through Indeed) by July 15th, 2017

• Applicants without cover letters will not be considered
• If we believe that your resume fits, we will contact you