Manager, Technical Services:
 
Manager, Technical Services is responsible for leading and developing a team of professionals who own network infrastructure, telephony, server infrastructure and Tier 1 help desk support.  This role will be accountable for delivering on multiple large scale infrastructure projects while ensuring ongoing service level agreements (SLAs) are met on issues pertaining to infrastructure and help desk support.  In addition, the Manager, Technical Services will be responsible for ensuring proper staff coverage coast to coast support, setting priorities and mentoring technical staff in a team oriented environment.
 
Responsibilities:
 

• Own management and delivery of infrastructure centric projects
• Maintenance of both physical and VMware hosted Windows and UNIX based servers
• Implementation and ongoing maintenance of network infrastructure including local site LANs, corporate WAN and telephony system to ensure peak capabilities in a fast moving environment
• Maintain best practices in regards to Help Desk support and SLAs for a multi-site coast to coast organization
• Accountable for disaster recovery planning and implementation
• Vendor management as it pertains to technology infrastructure (e.g. telco)
• Develop a high performing team by ensuring every teammate has clearly defined objectives, understands expectations, and is accountable to deliver results
• Promote and guide career development for team members to ensure personal growth and success
• Rotating after hours on call support
• Set priorities in collaboration with IS management team and key stakeholders

Qualifications:

• The successful candidate should have at a minimum, the qualifications:
• 10+ year’s experience in a technical operations  role for a multi-site organization
• 5+ year’s experience managing technical teams with at least 5-10 people
• BS in Computer Science or related field.  MBA or advanced degree desirable.
• Technical experience in areas of:
  • Windows Server and Red Hat Linux operating systems (AIX desirable)
  • Exchange Email
  • VMware
  • LAN / WAN management and architecture
  • Data backup / recovery and disaster recovery planning experience
  • Service desk ticketing software

• Excellent written and oral communication skills including ability to partner and influence others and work effectively across geographies and functions
• Strong leadership qualities and a sense of urgency
• Must be able to work well in a team environment
• Positive attitude and high energy level
• Demonstrated ability to work with minimal direction and oversight   

Knowledge, Skills and Abilities

• Accountability to create an environment conducive to team work and collaboration
• Ability to lead
• Enthusiastic, self-motivated, high level of initiative, creative, confident
• Excellent judgement, ability to see the “big picture”, common sense
• Willing to challenge the status quo
• Action-oriented
• Flexible in thinking and actions
• Proactive and innovative
• Goal-oriented, effective time manager

Please send cover letter and resume to Maureen@2A3group.ca or call 519-858-8880.