Human Resources Competition No. 18-37

Position:                              Operations Clerk (Contract/Casual)

Hours/Days:                       24 hours per week (estimated), includes weekends and holidays

Department:                      Specialized Transit Services

Reporting to:                     Supervisor, Specialized Transit Services

General Duties:

• Working in a fully computerized environment, responsible for taking incoming calls from specialized transit registrants, including bookings, cancelling of trips, confirming same and/or dealing with no shows, etc.
• Assists in the analysis of trip information in determining cost-effective methods of providing the service
• Processes actual trip data, reports anomalies or areas of concern to Supervisor.
• Processes subscription trip requests, advising registrants of status of request.
• Participates in the administration of transit registrations, assisting with new registrants, processing and booking functional assessments, etc.
• Other duties as assigned.

The successful candidate will possess the following required qualifications, skills and abilities:

• Successful completion of Secondary School Diploma or equivalent
• Previous experience in an office environment responsible for call-taking and customer service
• Proficient computer skills using a variety of software applications, including spreadsheet, word processing and database systems
• Knowledge of City of London geography
• Strong communication & interpersonal skills to effectively deal with customers (internal and external) in a professional and courteous manner
• Ability to effectively manage multiple priorities within work related deadlines
• Ability to accurately complete tasks within a scope of pre-defined options available.
• Dispatch experience is a definite asset

Target date for filling the position: As soon as operationally feasible

Qualified candidates are invited to submit a cover letter and resume to Human Resources by 4:00 p.m. October 17, 2018 to The London Transit Commission, Competition No. 18-37

Email: recruit@londontransit.ca 

Fax: 519-457-1252