Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, Ontario |
| Date Posted: | Mar 26, 2015 |
Job Description
GKN Sinter Metals is a Tier 1 supplier of powdered metal components to Ford, DaimlerChrysler and General Motors. The facility, located in St. Thomas, employs approximately 150 people and manufactures hubs, races, planetary carriers, sensor rings, and pocket plates.
We currently have a vacancy for a CUSTOMER SERVICE REPRESENTATIVE. In this capacity, the incumbent will be responsible for the following:
KEY RESPONSIBILITIES:
1. Works closely with the Shipping / Receiving Supervisor to ensure shipments are met daily.
2. Maintains system accuracy/integrity for each of our customers within their portals.
3. Follows up on all external missed deliveries to the customer.
4. Prepares daily requirements report to support the daily production walk.
5. Ensures adherence to all TS:16949, ISO:18001 and ISO:14001 policies and procedures including government legal requirements.
6. Works closely with the Shipping / Receiving Supervisor on the creation and coordination of work orders to the production floor.
7. Processes all shipping paperwork; sends ASN’s and confirms transmission
8. Participates in the yearly inventory count.
9. Provides daily shipping requirements and stock status to the Value Stream Manager each day.
10. Acts as a back-up to the Shipping / Receiving Supervisor (supervisory duties excluded) on daily error corrections.
11. Completes all receiving in LN (ERP system), files paperwork when complete, works through unresolved listing as required.
12. Completes weekly Layered Process Audit.
13. Zeros out Ford cum’s each January and all other customers as required.
14. Performs all other duties as assigned by supervision.
Other Key Internal Relationships:
Qualifications and Education required:
Soft Skills and Other Competencies
If you have the above qualifications/skills/abilities, we'd love to hear from you! Please submit your resume to Jody Viveiros, Human Resources Manager, at jody.viveiros@gkn.com. Although we appreciate all applications, only those selected for an interview will be contacted. No phone calls please.
Accommodation is available in all aspects of the recruitment process. If accommodation is required, applicants should make this known in advance.
We currently have a vacancy for a CUSTOMER SERVICE REPRESENTATIVE. In this capacity, the incumbent will be responsible for the following:
KEY RESPONSIBILITIES:
1. Works closely with the Shipping / Receiving Supervisor to ensure shipments are met daily.
2. Maintains system accuracy/integrity for each of our customers within their portals.
3. Follows up on all external missed deliveries to the customer.
4. Prepares daily requirements report to support the daily production walk.
5. Ensures adherence to all TS:16949, ISO:18001 and ISO:14001 policies and procedures including government legal requirements.
6. Works closely with the Shipping / Receiving Supervisor on the creation and coordination of work orders to the production floor.
7. Processes all shipping paperwork; sends ASN’s and confirms transmission
8. Participates in the yearly inventory count.
9. Provides daily shipping requirements and stock status to the Value Stream Manager each day.
10. Acts as a back-up to the Shipping / Receiving Supervisor (supervisory duties excluded) on daily error corrections.
11. Completes all receiving in LN (ERP system), files paperwork when complete, works through unresolved listing as required.
12. Completes weekly Layered Process Audit.
13. Zeros out Ford cum’s each January and all other customers as required.
14. Performs all other duties as assigned by supervision.
Other Key Internal Relationships:
- Works closely with Value Stream Manager and Supervisors
- Works closely with Shipping / Receiving Supervisor
- Works closely with our Subcontractors
Qualifications and Education required:
- Minimum 5 years of experience in a customer service role
- Hands on experience with Chrysler and Ford operating systems
- Will have worked with an MRP planning system
- Experience with an ERP system is a definite asset
- Experience with cross border shipments essential
- Exceptional organization, communication, interpersonal and negotiations skills in order to interact with customers and employees at all levels of the organization
- Ability to prioritize and multi task is key
- The incumbent will possess relevant post-secondary education in the materials field or have a minimum of five year’s practical experience
- Must be proficient with excel and word
- Must have a hands-on understanding of inventory control
Soft Skills and Other Competencies
- Ability to get along with others
- Results oriented with a demonstrated sense of urgency
- Ability to be calm and professional in stressful situations
If you have the above qualifications/skills/abilities, we'd love to hear from you! Please submit your resume to Jody Viveiros, Human Resources Manager, at jody.viveiros@gkn.com. Although we appreciate all applications, only those selected for an interview will be contacted. No phone calls please.
Accommodation is available in all aspects of the recruitment process. If accommodation is required, applicants should make this known in advance.
