Facilities Management is responsible for the planning, development, construction, operation, maintenance and stewardship of all the buildings, infrastructure, sites and services within Western's campus community.  Our integrated team provides excellence in creating and maintaining Western's facilities and in serving the community.  Our vision is to be recognized as the leader in facilities management among research-intensive universities worldwide.
 
The Parking Clerk provides daily front line service to all University students, faculty, staff and visitors utilizing Western's Parking Services. The incumbent ensures that an exceptional standard of customer service and consistent standard of parking control and services is delivered to University students, faculty, staff and visitors. The incumbent will act as a key resource to ensure communication and customer service needs are met and expectations are exceeded.
 
Qualifications
Education:
-   2 year college diploma
-   Business or office administration diploma preferred
 
Experience:
-   3 years' customer service experience in an institutional setting
-   Experience supporting large scale events and managing high volume inquiries
 
Knowledge, Skills & Abilities:
-   Demonstrated ability to work independently and effectively as a member of the team to achieve department goals
-   Proven ability to work well under pressure and handle multiple conflicting priorities in a fast paced environment with frequent interruptions
-   Demonstrated strong customer service skills to effectively handle enquiries and resolve issues in a professional and timely manner
-   Excellent verbal and written communication skills and confidence dealing with a diverse client base
-   Positive, outgoing attitude with genuine customer service orientation
-   Proven ability to work in a dynamic environment where there are constant interruptions and changing deadlines
-   Judgment, analytical and problem solving skills with a consultative and collaborative approach to addressing inquiries and issues
-   Demonstrated analytical ability and basic understanding of key financial concepts such as reconciling, posting and journaling
-   A strong record of teamwork with the motivation and ability to work independently with little supervision
-   Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
-   Ability to work well under pressure and use good judgment in assessing difficult situations with potential conflict
-   Demonstrated advanced knowledge of Microsoft Office Suite (Windows 7, Outlook, Excel, Word) and web based programs such as crystal reporting
-   Able to build and maintain working relationships with other departments, key business partners and external agencies (i.e. contractors, businesses, visitors to campus)
-   Ability to plan and coordinate parking for events of various sizes

Interested applicants are asked to visit: www.workingatwestern.uwo.ca to apply online to job reference #7556 by midnight, August 5^th, 2016.
 
Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to qualified Continuing or Sessional UWOSA applicants.
                                                          
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
 
Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.
 
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.