At Affirm Financial we are a team of dynamic, growth focused individuals who pride ourselves on providing the best client credit solutions. 

Affirm Financial is an industry leader in specialized financial services in the Canadian market. Since 2008, we have been working with large lenders and financial institutions in the insolvent, distressed, and performing receivables industry to enhance the financial position of thousands of Canadians. We achieve this by providing innovative solutions through the Affirm Financial Services brand, in the form of consumer lending.

Affirm Financial maintains an open and opportunistic corporate culture for motivated employees to learn and grow with it. We have offices in Toronto, ON and London, ON.

We are recruiting for a team member to join our Customer Service & Delinquency Management Team in our downtown London, ON office.

Here’s what you’ll be doing:

• Building client relationships by making outbound calls to ask delinquent debtors to update their accounts and setup payment of overdue accounts
• Make outbound calls to using consultative sales approach to solicit new credit solutions to current and/or previous clients based on client needs and preview of portfolio
• Outbound solicitation for new business, conversational sales approach to uncover the customer needs and provide appropriate solutions
• Actively seek opportunity to sell or cross-sell Affirm products to customers
• Accept Inbound calls from debtors who would like to either update their accounts or negotiate arrangements to handle their debts (lower monthly payments or workout program)
• Follow up with promises to pay to make sure payments are made on time as promised by debtors
• Resolve complex financial inquiries
• Consult with and/or co-ordinate activities with other employees of the organization such as activities related to Client Services, Legal, Lending Departments 

Requirements

• Minimum 1 year of sales experience in “financial services” required
• Flexible schedule
• Experience making payment arrangements with clients to bring accounts out of arrears status in a financial services setting
• Ability to understand customer needs, and offer appropriate options and solutions
• Comfortable in fast-paced, goal-driven in a friendly competitive environment
• A motivated team player, with ability to work among a team to achieve goals 
• Considerable problem solving skills, as situations are constantly changing and unique
• Sound judgment and analysis to arrive at recommendations or conclusions
• Successful history within a goal driven performance environment
• Excellent communication skills both verbally and in writing.  Bilingual (French) an asset
• Ability to analyze and interpret then negotiate the needs of clients and offer the appropriate options, solutions and resolutions
• Manage complex debtor situations to exceed goals and meet deadlines

Here’s what we can offer:

• Competitive base salary within the financial services industry;
• Ongoing training and development
• A culture that is competitive yet supportive, fun and fast paced!
• We are not a third party contact centre.

If this sounds like a great fit for you, please submit a cover letter and resume to jolene.appleton@affirmfinancial.ca.