Cadman Power Equipment Ltd., a leading manufacturer of irrigation equipment for 60 years has openings for the following positions:

Service Manager

The Service Manager will be responsible for the supervision and leadership of 's Service department and will respond to customer complaints and inquiries in a courteous and professional manner. He or she will effectively and efficiently manage the development and direction of the parts and service team to drive the growth of revenue, technical productivity, quality assurance and to promote a high level of customer satisfaction. The Service Manager's responsibilities will also include the assurance of accurate parts control, sourcing and costing, as well as the management of staff, resources and inventories.

Core Competencies

• Accountability
• Adaptability
• Communication
• Service Orientation
• Planning and Organizing
• Mechanical

 

Job Duties

• Oversee and manage the Service department's operations and scheduling.

• Manage quality assurance - setting quality standards, maintaining quality of all service activities.
• Ensure completion of shop maintenance and repair work.
• Advise technicians of work that must be completed.
• Address customer complaints and inquiries in a courteous, professional manner.
• Provide coaching and mentoring to all subordinate staff.
• Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Responsible for appropriate staff levels to meet requirements of the shop.
• Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
• Ensure that all reporting employees adhere to company policies and procedures.
• Maintain the cleanliness of the shop.
• Perform other duties as required.

Please send resumes with a hand written cover letter to:

Craig Cadman
Cadman Power Equipment Ltd.
Box 100
38 Main Street
Courtland, Ont
N0J 1E0
Fax: 519-688-2100
Email: craig@cadmanpower.com