Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Date Posted: | Nov 25, 2014 |
Job Description
On behalf of our client in London, ON, we are currently recruiting for an Account Support Representative on a full time basis. The ideal candidate will have superior problem solving and communication skills and a proven track record performing under high-pressured customer service environments.
Job Duties:
- Respond to all customer inquiries over the phone and via email
- Level 1 and 2 requests for technical support
- Troubleshooting and determining priority of customer issues
- Answer and coordinate all tickets
- Manage services for clients
- Arrange for technicians to customer resolve issues on site
- Manage customer relations; follow up with customers to ensure satisfaction with services received
- Minimum of 2 year College Diploma – IT related
- 1-2 years of experience within a customer service or technical support related environment
- Strong technical aptitude
- Excellent organizational, interpersonal and communication skills
- Proven problem solving and analytical skills
- Ability to document processes and accept feedback
- Strong ability to work within a team environment
- Full time; Monday to Friday daytime hours
If you have interest in this position and meet the stated requirements, please submit your resume and salary expectations to Chelsey Sanzosti at Chelsey.Sanzosti@ExpressPros.com
