About Us

Canaccede Financial Group Ltd. is a Canadian industry leader in specialized investment and financial services. Through our subsidiary, Canaccede International Management Ltd., we have been working with large lenders and financial institutions in the insolvent, distressed, and performing receivables industry to enhance the financial position of thousands of Canadians since 2008.

At Canaccede, we believe the management of investment portfolios is as important as acquiring them. We operate with a customer-driven philosophy that is always responsive to our client’s individual needs and circumstances. Our business proposition is to maximize value from acquired receivables in a cost-effective manner and provide integrated innovative consumer finance solutions through our Affirm Financial Services Inc. brand.

The entire team at Canaccede is forward-looking and has an open and growth-oriented corporate culture for motivated employees to learn and grow with it. We have offices in Toronto and London, Ontario. This full time, permanent role is in downtown London, ON.

Summary

The Manager, Delinquency and Recovery is responsible for managing the internal teams responsible for all delinquency management for Affirm Financial Services Inc. The successful candidate will have superior business acumen and demonstrated expertise leading collections and/or account management teams. Exceptional business results will be delivered through the application of business analysis and implementation of effective work strategies to optimize collections and outstanding balances. In addition to leading the collections function in the business, the individual will hold responsibility for the loan administration team.

Job Duties

• Manage all internal Collections activities of the company, which includes developing the strategy and managing the process of recovery of delinquency payments ranging from 6 day to post charge off accounts

• Lead high performing collections and loan administration teams to achieve organizational targets

• Foster an engaged and high-performance culture through ongoing development, coaching and mentoring of Collections, Loan Administration and Team Leader resources

• Monitor and manage performance by reviewing and analyzing reports, and creating and implementing a strategic plan to address inconsistencies or issues

• Identify and analyze account trends to facilitate the negotiation of payment schedules with customers

• Audit delinquent accounts considered to be uncollectable, ensuring appropriate efforts have been taken before charging off accounts

• Conduct collection policies and procedures annual review

• Monitor and develop projects and action plans related to business and Operational technology needs

• Work cross-functionally to perform activities related to legal accounts and skip tracing

• Promote continuous process enhancement to increase operational efficiency

• Build and maintain strong relationships with third party vendor support

• Support Corporate initiatives such as compliance and business continuity

Requirements:

• Bachelor’s degree in commerce, related field, or equivalent experience

• Demonstrated Leadership skills and Collections expertise, with a minimum 5 years Management experience within a collections call centre environment

• Thrives in a dynamic environment, with a proven ability to successfully lead teams through change  

• Effective communication skills with individuals at all levels of the organization, both verbal and written

• Strong problem identification and problem resolution skills according to unique situations

• Strong organizational, time management and prioritizing skills

• Experience implementing process improvement

• Accuracy and attention to detail while working under tight deadlines

• Ability to excel within a goal driven environment

• Strong knowledge of MS Office, including Excel, Word, Sharepoint, and OneDrive 

• Sound judgement and analysis to arrive at recommendations or conclusions

• Ability to build and maintain lasting relationships with corporate departments and key business partners

Canaccede Financial Group Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Requests for accommodation can be made via email to hr@canaccede.com. Additional accessibility information and contact information can be found on the company website at www.canaccede.com/accessible-customer-service

Qualified candidates are invited to submit a resume and cover letter to Alyssa Ryde, Human Resources Assistant via email at alyssa.ryde@canaccede.com before September 14, 2017.