Execulink Telecom has a remarkable history that began over 100 years ago in a small rural community in Southwestern Ontario. Built on a foundation of innovative planning and intellectual pride, originally an as local telephony provider, we have grown to become the largest, locally owned Independent Telecom in Southwestern Ontario.

Technical Support Representative - Part time and Full time positions available!
 
Hours of Work:  We are currently recruiting for part time or full time representatives for our call centre in Woodstock. The Technical Support department is a 24 x 7 operation. You must be available to work a variety of shifts, including evenings, weekends, midnight and holidays and possibly split shifts. Your scheduled hours will be determined in conjunction with the customer service needs of the Technical Support Team.
 
Position Overview:  As a Technical Support Representative, you will provide friendly, courteous, accurate, and timely assistance in a call centre setting to Residential and Corporate customers. You will perform technical support to help resolve issues arising from Windows, MAC, TCP/IP, networking, telephones, and Cable TV. You must have a good understanding of Internet structures and processes (including but not limited to dialup, DSL, cable, wireless, email, web browsing, TCP/IP, DNS, POP3, SMTP, DHCP, FTP, etc). You must also have a positive and empathetic attitude that includes patience, dedication and commitment.
 
To succeed as a Technical Support Representative you have the following skills:

• Superior customer service and relationship management skills
• Exceptional telephone etiquette
• Ability to work well independently with minimal supervision, while effectively managing multiple tasks
• Demonstrated ability to prioritize, multi-task and be flexible to take on varied responsibilities
• Strategic and conceptual thinker, using a consultative approach as you identify problems and recommend resolutions
• Good judgment to proactively and independently solve problems and make decisions
• Ability to handle (difficult) customer situations and knowledge of when to further escalate by opening tickets

Qualifications

• Minimum 2 years of experience in a technical support, call centre environment
• Post-secondary education in a computer-related environment specifically CCENT (Cisco Certified Entry Level Network technician) a definite asset
• Working knowledge of the MAC and Windows Operating System (OS-10.x and up, Windows 98, XP, Vista, 7)
• Working knowledge of the internet related protocols (TCP/IP, DNS, POP and SMTP, IMAP, FTP)
• Experience with the following programs: Internet Explorer, Netscape, Safari and Mozilla Fire Fox as well as Outlook Express, Microsoft Outlook, Thunderbird, Mac Mail
• A strong understanding of networking protocols (OSI model, Open Systems Interconnection Model)
• Proficiency with Windows, Mac OS and Linux Family (Server)
• Proficiency with Cisco Router and switches (all series)
• Strong  understanding of domains and DNS
• Good understanding of all basic Execulink products and services and how to troubleshoot
• Must be flexible to work any shift including evenings, midnights, weekends and holidays and possibly split shifts
• Must be fluent in English (oral and written)
• Must have valid G2 driver’s license

Execulink Telecom is committed to making its workplace a rewarding, challenging and fun place to work, with all of the benefits that go along with it.

• Family oriented environment – You are an integral part of our team, not a number.
• Dental & Medical Benefit package – A comprehensive plan that covers you and your dependants.
• Company sponsored RRSP contributions – Let Execulink Telecom help you plan for your retirement.
• Health & Wellness Program –You’ll enjoy paid days off and financial contributions to anything that increases your personal wellbeing i.e. gym membership, golf membership, spa treatments or concerts.
• Financial support for continuing education courses – Execulink Telecom encourages personal and professional growth for its team members.
• Career development – Earn professional accreditations; participate in specialized training programs and industry conferences.
• Academic Scholarships – Your dependants will be rewarded while they attend College or University.
• Employee Discount Plan – You will be provided with free and/or discounted pricing on local phone, long distance, cable TV and internet access.
• Employee Referral Bonus Plan – Earn cash rewards just for referring someone to our team.
• Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.
• Company organized social activities –You will enjoy some great activities!

For immediate consideration, please detail how your skills & experience relate to the above by sending us a cover letter along with your resume. Email in confidence to work@execulink.com
 
Please quote TECHSUPPORT in email subject line
 
Execulink Telecom is committed to Employment Equity and welcomes applications from women and men, including members of visible minorities, aboriginal peoples and persons with disabilities

Please no agency calls.