Temporary Meter Data Management Representative

by London Hydro Inc.

Position Type: Temporary
Location: London, ON
Date Posted: Mar 14, 2023
London Hydro Inc.

Job Description

London Hydro Inc. is currently recruiting for a Temporary MDM Representative to work in our Meter Data Management Department for approximately nine months. 
Under the direction of the MDM Supervisor, the Temporary MDM Representative will analyze meter reading exceptions and select a course of action to ensure both timely and accurate billings.

As part of your responsibilities as an MDM Representative, you will:
  • Analyze meter data exceptions, investigate and correct discrepancies and choose appropriate course of action such as recheck, estimate, accept or adjust.
  • Create, distribute, track and close service orders for check reads, move outs, and meter irregularities.
  • Investigate low reads, missed or stale reads, service orders that could not be completed, access issues, continuous estimates and determine appropriate course of action.
  • Initiate calls and correspondence to customers to advise them to meet their obligations or schedule service order appointments.
  • Respond to inquiries from other departments.
  • Notify Electric and Water Meter shops of meter irregularities, health & safety hazards and suspected theft.
  • Test MDM related systems as an end user.
  • Create and maintain procedures and MDM-related system processes, participate in documenting workflow and step-by-step processes and assist in the training of new personnel.
  • Perform other duties related to the above job purpose.
  • Adhere to all Occupational Health and Safety Act rules and regulations, the IHSA's Electrical Utility Safety Rules, London Hydro safe work practices and procedures, and all components of London Hydro's health and safety program.

The qualified Temporary Meter Data Representative we seek for this opportunity must be able to meet the following requirements:
  • Excellent communication skills both verbal and written
  • Proficiency using personal computers; this includes excellent Word and Excel skills
  • Excellent keyboarding skills 

Wage:  $22.11 per hour

NOTE: Please note that applicants who receive any conditional offer of employment from London Hydro will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. London Hydro will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code.

About London Hydro
For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 160,000 homes and businesses, and continue to improve the way people live and work. 
Living in London offers many lifestyle benefits. Develop your career at London Hydro. 
Watch the short video below for more details!
For more information, and to apply:
To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at www.londonhydro.com. If you are both qualified and safety-focused, we invite you to submit your cover letter and resume as a single document (in .pdf or .docx format, only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname), by Friday, March 24, 2023, to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Temporary MDM Representative in the subject line and ensure that you attach your resume): jobs@londonhydro.comThe successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment.
London Hydro is an equal opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.