Part-time Customer Service Representative (BSD 201400204)
Student Awards
 
Location:  London
Employment Group:  Support
Salary:  $16.77 per hour
Hours of Work per Week:  Up to 24 hours per week
Closing Date:  July 30, 2014
 
Note:  This is a part-time temporary position (up to 24 hours per week) until December 24, 2014.

Duties:  Under the guidance of the Accounting and Awards Coordinator, the incumbent will perform the following tasks:

• Promote opportunities from external organizations to College community
• Track and process payments related to scholarships received from outside organizations
• Recommend opportunities to students based on criteria and student characteristics
• Review gift agreements within portfolio to ensure criteria meets department's standards
• Evaluate and process referral requests
• Administer the promotion, selection and presentation process of various entrance scholarship programs
• Provide guidance and instruction to students completing applications including direction, clarification, and demonstration of correct methods
• Assist with reviews of submitted bursary applications (i.e. validating documents and/or information submitted)
• Communication to students and College personnel
• Requisition cheques for recipients
• Prepare charge forms as needed for recipients
• Report to College personnel, donors and various government agencies
• Assist with the collection of social insurance information for T4A purposes
• Maintain department Access database which includes day-to-day administration as well as creating necessary reports/forms
• Perform purchasing functions for department including entering requisitions into College's financial system
• Department's official petty cash custodian
• Create and maintain department's promotional material and giveaways
• Maintain/monitor department's website content and social media accounts (i.e. Facebook, Twitter)
• Release award cheques following Department/College protocol
• Maintain supplies and marketing material inventory
• Maintain various display cases and boards
• Assist with scanning all incoming and existing documents into the ImageNow data storage system
• Provide reception and filing support to the Student Awards office
• Check and respond to Student Awards email accounts and phone messages
• Answers inquires as well as analyzes student questions and background information to determine appropriate recommendations and courses of action
• Assist Student Awards office team with tasks as required
• Provides support to Manager as required
• Performs miscellaneous tasks as assigned by the Manager
• Completes special projects related to Task Force work, Department Enabling Plan, etc.

Qualifications:

• Post-secondary 2 year diploma in Office Administration
• Minimum of 2 years experience working in a customer focused environment
• An equivalent combination of education and experience may be considered
• Excellent computer skills in MS Office, including word processing and spreadsheets
• Excellent interpersonal, communication, analytical and problem solving skills are required
• Attention to detail and the ability to process large quantities of information in an efficient and accurate manner are a must
• Knowledge of and experience with Microsoft Access is a must
• Knowledge of Datatel, LFACS and MET are assets

 While transcripts are not required for the interview, they are mandatory prior to any offer of employment.
                   
How to Apply:                                                                                                                                                                                    
PLEASE SUBMIT YOUR COVER LETTER AND RESUME VIA EMAIL (quoting Competition No. BSD 201400204) TO:
Jason Drury
Manager, Student Awards
Fanshawe College
Email: jdrury@fanshawec.ca

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.
 
Fanshawe College is an equal opportunity employer.  We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant's accommodation needs.