Sifton Properties Limited invites applications for the following part-time (with benefits) position at our Berkshire office:
 
 

Customer Service Representative

 This position is responsible for delivering results-orientated customer service and projecting a friendly, helpful and professional image of the Company, while performing general reception duties, assisting with client needs and inquiries and ensuring a smooth flow of information within the Rental Office.
 
Duties include (but are not limited to):
 

• Provide outstanding customer experiences by answering all incoming calls and greeting all visitors in a pleasant and efficient manner.   Assist callers and visitors by providing clear and accurate information, and directing/connecting them appropriately.
• Provide rental information, payment acknowledgements and/or receipts for tenants, gather and forward information from potential tenants.
• Be knowledgeable about the activities, programs and functions taking place at the Berkshire Club and within the London Rental Division.  Provide routine information and control access to the Berkshire Club.
• Open and circulate all incoming mail and deliveries; prepare, post or courier all outgoing mail.  Perform administrative support functions as assigned. Maintain organized filing system and tidiness of front desk and lobby.
• Maintain confidentiality and privacy related to personal information (PIPEDA) and all other confidential material and information.

 
Applicants should have the following qualifications:
 

• Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills.
• Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment. Knowledge of the Residential Tenancies Act is an asset
• Working knowledge of Microsoft Office, particularly Word, Outlook and Excel.  Accurate with keyboarding, numbers and calculations.
• Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as within the Berkshire team.
• Self-motivated and flexible, with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations
• Flexible in terms of scheduled hours during day, evening and weekends.   Must be comfortable working with minimal supervision during evening and weekend shifts.