Presstran Industries, a division of Magna International located in St. Thomas, Ontario, has developed an enviable reputation as a supplier to the automotive industry known for the high quality of its product and the excellence of its service. Presstran's lines of automotive stampings and welding assemblies are used in front motor compartments, underbody structures, truck frame components and front and rear suspensions as well as non-automotive applications.
 
POSITION SUMMARY:
 
The IT Service Desk Technician is responsible for first level support of all end user and shop floor devices; peripherals, and software.
 
REQUIRED SKILLS AND EXPERIENCE:
 

1. Equivalent to completion of University or Community College or specialized courses up to 2 academic years in computer related studies.
2. 1-2 years information systems experience, preferably in a manufacturing environment.
3. Extensive hands on experience with installation and support of end user hardware, software
4. Strong technical background, with an emphasis on the administration of Microsoft Office, Microsoft Windows Operating Systems
5. Ability to troubleshoot; analyse, and determine root cause of end user incidents
6. Experience in administering, configuring and using Matrix42
7. Experience implementing and supporting third-party client applications
8. Valid Driver’s License and your own vehicle for occasional travel to another Presstran site in St. Thomas for IT support

 
DUTIES:
 

1. Drive improvements in Service Desk performance including, but not limited to, compliance with SLAs and reduction in mean time to resolution.
2. Act as Service Desk support for user’s day to day problems and questions.
3. Help train and support users on new applications, changes, and upgrades.
4. Contribute to end userknowledge base by writing technical documentation and instructional guides
5. Participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Presstran’s operations by fostering a learning environment of sharing knowledge with fellow team members
6. Handle the installation and support of VDI terminals; PC’s, printers, peripherals; and mobile devices
7. Moves; adds, and changes of VolP desk phones
8. Handle the administration/set up of network accounts following departmental procedures and security protocols
9. Advanced ability to operate Microsoft Office; Microsoft Windows Operating Systems
10. Manage and prioritize service desk incidents using Matrix42
11. Other duties as required.

 
RESPONSIBILITY AND WORKING CONDITIONS:
 
The IT Service Desk Technician is the key interface between business functions and information technology. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Frequent lifting and transporting of moderately heavy objects, such as computers and peripherals. Office environment with frequent exposure to a manufacturing environment.