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Customer Service Representative

by Express Employment Professionals

Position Type: Full-time
Location: London, ON
Date Posted: Dec 06, 2021
Experience: 2 Years
Education: High School Diploma
Express Employment Professionals

Job Description

Express is helping our London, ON based client to find a Customer Service Representative! The ideal candidate will have strong administrative and customer service experience in the financial industry! This is a direct hire opportunity!

What’s in it for you?

  • Opportunity to work with an exciting and growing organization.
  • Compensation: starting at $40,000 per year, dependent on experience, + 3 weeks vacation and 5 paid sick days.
  • Benefit plan, 100% paid after 6 months.
  • Monday to Friday, 8am-7pm with the occasional Saturday.

Responsibilities of the job:

  • Inbound and outbound calls to customers regarding delinquent accounts and to renegotiate payment arrangements  
  • Follow up on promise to pay and make sure payments are made on time
  • Resolve complex inquiries inquiries from frustrated customers
  • Maintain accurate and updated file notes
  • Identify accounts that need enforcement and escalate to legal department.
  • Other duties as assigned

Job Requirements:

  • 2 years administrative and customer service experience, preferably within the financial services collections environment,
  • Excellent communication skills with and strong attention to detail.
  • Intermediate Microsoft Office skills.
  • Bilingual in English and French preferred.

Express Employment Professionals is committed to fair and equitable recruiting practices.

To Apply: Email: Jobs.LondonON@expresspros. com with the title "Customer Service Representative"