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ISP - Customer Service Rep

by Odynet

Position Type: Full-time / Permanent
Location: London, Ontario
Date Posted: May 14, 2015
Education: N/A

Job Description

Who we are:
Odynet Inc., located in downtown London, is an Internet Service Provider. Odynet has been providing Internet access and related services to business and residential customers throughout Ontario & Quebec since 1994.

We currently have a position available for a customer service representative in our office located in downtown London.
Position available is for full time and may span standard business hours, evenings, and weekends. (Primarily business hours)

The position will primarily involve:
Answering questions to potential customers about the services Odynet offers.
Helping new customers in getting signed up for service.
Assisting with any issues customers may have getting their new or existing service to work properly.

Applicant must have strong customer service skills (phone support) and effective oral and written communication skills (email).
Applicant should be aware of setup procedures for DSL/Cable modems and routers.
Individuals must be capable of troubleshooting internet issues in a PC enviroment.
(Mac/Unix/Linux knowledge an asset, but not required)
Must have reliable transportation.

Not required, but please let us know if you have experience with any of the following:
Web Design, PHP, MySQL, Javascript, Perl, Cisco IOS, hands on experience installing phone cable/jacks.

Send resumes to

Odynet would like to thank everyone for their interest; however, only candidates being asked for an interview will be contacted.