Universitybrand is a growing business based in London, Ontario.   We are proud to make a difference in our community by providing excellent home services with high standards of customer service and we value the people that help us achieve our goals.

Customer Service Agent Duties:

• Make friendly outbound calls confirming client details and upcoming reservations
• Attract potential customers by answering inbound calls regarding product and service questions
• suggesting information about products and services
• Open customer accounts by recording account information
• Schedule contracted work and estimates
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Deferring to management for review or confirmation
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Administrative tasks required
• No outbound sales calls

Customer Service Agent Skills and Qualifications:

• Demonstrated experience in customer service and/or sales
• Excellent written and verbal communication skills
• Ability to deal with change, make decisions and implement solutions
• Must be able to work Saturdays and full time hours
• Motivated to succeed and excel in all aspects of the role
• Excellent interpersonal skills
• Organized and detail oriented
• Good penmanship
• Teamwork, problem solving and communication skills
• Intermediate proficiency in common online tools (Google Maps, 411, etc.)
• Intermediate proficiency in common software (Microsoft suite)
• Clear credit and criminal record

Universitybrand is an equal opportunity employer.  We thank all applicants for their interest, however, due to the high number of resumes we receive; only qualified candidates will be contacted.
If you feel you would be a good fit for our team please submit your resume to hr@northamericanbrands.com by March 10, 2016