We are looking for a well-rounded, unique individual who enjoys helping people in person and by phone. This position will start as part time with opportunity to go full time. Hours that you must be available are Monday to Friday, 9am to 1pm. Weekend work is also required occasionally for projects. This job needs someone with flexibility ready to work onsite at client sites or remote. 

Be an IT Hero!  This position will be providing support for end-users from our valuable clients. The right individual will have an opportunity to contribute and build the company with us. 

Must have skills: 
- Windows (Windows 7 and Windows 10) 
- Windows Server (2012 and up) including DNS, DHCP, AD
- Microsoft Office (Office 2013 and up) 
- Strong Microsoft Outlook experience 
- Strong email troubleshooting experience with IMAP, POP3, Microsoft 365 
- Virus, spyware and malware experience 
- Solid TCP/IP understanding 
- Microsoft networking experience within a business 
- Router configuration and troubleshooting 
- Strong desire to please and help people 
- Excellent organizational skills 
- Excellent documentation skills
- Great attention to detail 
- Must work well under pressure
- Strong desire to learn and grow with the company 
- Excellent communication skills and business sense 
- Can work independently
- A strong entreprenurial spirit 

Nice to have skills: 
- Backup software experience
- Untangle (firewall) experience 
- RMM experience (ticketing systems with monitoring systems) 
- Network experience in a domain environment 
- Email archiving experience 
- Website development 
- Cloud security processes within Microsoft 365
- Consulting experience 
- Sales experience 

Things you'll need for this position:
- a vehicle 
- a smart phone
- a computer/laptop
- willing to travel throughout London and surrounding areas

This position would suit an existing self employed contractor who can grow with us into a full-time position.   You'll be working from home for remote support and travelling onsite to clients as required.

Please submit a resume and cover letter stating why you feel you'd be the right fit for this opportunity. Feel free to include pay expectations. Only candidates who send a resume and cover letter will be considered. We thank everyone in advance for the interest and can't wait to hear from you!