Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
Job Description
Waterloo, ON
Our client in Waterloo is looking for a Tier 1 support to start on a 3 month contract ASAP! With this 3 month contract there is a possibility for extension. This candidate must have Tier 1 Service Desk support experience with great communications and customer service skills.
For this position you will provide tier 1 Service Desk support to 1000+ customers. You will act as a 2nd tier for problem solving to address, identify root cause and resolve problems.
Some of the responsibilities for this role include:
* Responding to incoming calls and email tickets for incidents and service requests.
* Maintain and monitor incident/service request tickets in a software tool.
* Facilitates the restoration of normal operational services to customers for hardware, software, application and printer support
* Ensure tickets have been assigned to support staff as required for resolution, providing communication and escalation accordingly
Qualifications:
*3+ years of Tier 1 Service Desk Support Experience
*Excellent Customer Service and communication skills (both written and verbal)
*Hardware and software experience including Windows 10 and O365
*Experience with Active Directory
*Mobile Device experience - set up, install new devices..etc.
*Experience with customer support software tools for service desk
*Certifications and or courses in: ITIL, Help Desk Analyst, A+ or anything related a bonus!
*Ability to work in a fast pace environment
*MAC OS X Support experience and/OR ServiceNow knowledge an asset
*Ability to deliver end user training and/or one on one training when required an asset.
If you or anyone you know is interested in this role we'd love to hear from you: 905.277.9111
Our client in Waterloo is looking for a Tier 1 support to start on a 3 month contract ASAP! With this 3 month contract there is a possibility for extension. This candidate must have Tier 1 Service Desk support experience with great communications and customer service skills.
For this position you will provide tier 1 Service Desk support to 1000+ customers. You will act as a 2nd tier for problem solving to address, identify root cause and resolve problems.
Some of the responsibilities for this role include:
* Responding to incoming calls and email tickets for incidents and service requests.
* Maintain and monitor incident/service request tickets in a software tool.
* Facilitates the restoration of normal operational services to customers for hardware, software, application and printer support
* Ensure tickets have been assigned to support staff as required for resolution, providing communication and escalation accordingly
Qualifications:
*3+ years of Tier 1 Service Desk Support Experience
*Excellent Customer Service and communication skills (both written and verbal)
*Hardware and software experience including Windows 10 and O365
*Experience with Active Directory
*Mobile Device experience - set up, install new devices..etc.
*Experience with customer support software tools for service desk
*Certifications and or courses in: ITIL, Help Desk Analyst, A+ or anything related a bonus!
*Ability to work in a fast pace environment
*MAC OS X Support experience and/OR ServiceNow knowledge an asset
*Ability to deliver end user training and/or one on one training when required an asset.
If you or anyone you know is interested in this role we'd love to hear from you: 905.277.9111
Application Contact Information
Company Name: | Randstad |
Application URL: | Click here to apply online |