As Chief Operating Officer at Phoenix, you will drive results by unleashing creativity and accountability in a performance oriented culture among a group of diverse and talented individuals. Your experience with other fast growing technology companies will help you craft efficient and effective processes for the organization while taking direct responsibility for engineering, content, customer care, and the integration of our software while ensuring the company's leading position among its competitors.  You will possess strong management skills and an understanding of what it takes to scale a company.

You will have an integral role in the vision and strategy of the company. The ideal candidate would have strong personal accountability for results, strong commitment to teamwork in support of the company’s success, adherence to strong ethical business practices, and comfort operating in a hard charging, rapidly changing company with a growth mentality. This person must be capable of running the day to day operations of while contributing to long term strategy.

Responsibilities/Qualifications/Essential job Functions
 
Reporting to the CEO, the COO will have the following responsibilities:

• Motivate and lead a high performance team; provide mentoring as a cornerstone to the management and development of our people.
• Lead the team by executing on our vision for software and content and overseeing the execution of all product development.
• Design of operational procedures to improve operational performance, reduce technical or operational difficulties, quickly identify solutions to problems, and make corrections expeditiously.
• Resource assessments/allocations to ensure sufficient technical and operational resources to meet client requirements. Technical resource review to include ongoing assessment of hardware and software capacity requirements to ensure client requirements are met.
• Coordinate/manage key deliverables/milestones across clients, with clear delivery dates, accountability/identified 'owners', dependencies, performance against target delivery dates - using standard tool(s).
• Ability to balance the need for operational efficiency with nimbleness and innovation and represent the company from an operational perspective
• Ownership of creating world-class products and the absolute best products in the market
• Ownership of customer care – getting new clients up and running on the system (i.e., implementations) and post-implementation support, executing with excellence.
• Set measurable goals for improvement of service delivery, implement metrics to monitor performance
• Provide day-to-day leadership and management to service organization that mirrors the adopted mission and core values of the company. Develop, establish, and direct the execution of operating policies to support overall company objectives.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
• Working in partnership with the management team and executive, create the long term strategic plan and approaches to achieve it.
• Lead the performance management process that measures and evaluates progress against goals.
• Build relationships with large clients through client visits and ongoing communication.
• Manage individual performance by establishing annual operating objectives for each direct report with quarterly reviews; also establish annual development plan for each employee and provide ongoing coaching.
• Provide timely, accurate and complete reports on the operating condition of departments.
• Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Foster a success-oriented, accountable environment with the company.
• Represent the Company well with clients and business partners.
• Performs other job-related duties as required.

Minimum qualifications (Knowledge, Skills, and Education):

• Bachelor’s degree; an MBA or Master's a plus.
• 10+ years’ experience with progressive management responsibilities in a software company that is high-paced with a rapid growth environment.
• Previous experience in growing software as a service company is a plus.
• Global experience and ability to transition company to a global focus.
• Experience successfully leading software development
• Experience as a change agent
• Experience successfully leading services teams (including Implementation and support).
• Successful track record leading a related industry operation through significant growth and change

About Phoenix Interactive Design, Inc.

 

London, Ontario-based Phoenix Interactive Design, Inc. provides a Windows™ based multi-vendor ATM operating software to the financial services industry that, because it successfully interfaces with the major ATM hardware manufacturers, maximizes profitability in self-service channels by providing financial institutions with software independence.  Phoenix’s software provides its clients with the ability to separate purchasing decisions, allowing for greater negotiation power at the vendor level.

 

Phoenix has offices in London and Mississauga, Ontario; Charlotte, North Carolina; Sydney, Australia; and Dunfermline, Scotland.

 

Additional corporate information may be found at www.phoenix-interactive.com and resumes must be forwarded to careers@phoenix-interactive.com.
 

We thank you for your interest and advise we will only be contacting those candidates who have been selected for an interview.