Job Title: Assistant Department Manager
Reports to: Department Manager
Location: Farm Boy Stores
 
WORK DESCRIPTION
 
The Assistant Department Manager is responsible for assisting the Department Manager in the accomplishment of their duties and responsibilities. Although the Department Manager is ultimately accountable for sales, labour ratios, hiring, disciplining and termination of employees, the Assistant Department Manager is responsible for focusing their efforts on the achievement of company, store and department goals and on managing the department in the absence of the Department Manager. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, and the Farm Boy Way.
 
Major Responsibilities:

1. Assist in coordinating department operations ensuring that goals are communicated to the staff and attained
2. Provide superior customer service and deal with customer complaints or concerns
3. Assist in organizing and leading regular staff meetings
4. Practice and promote company policies and ensure compliance
5. Foster employee development, motivation and recognition
6. Schedule staff and verify attendance and payroll records
7. Conduct daily inventory of product, prepare production lists and place orders accordingly
8. Assist in receiving all incoming products and inspect the items for freshness and quality and reconcile products received with packing slips, purchase orders, invoices, claim forms, etc.
9. Oversee and assist staff in the proper preparation of product
10. Oversee the readiness of the department, the quality of the product for sale, the appearance of the counters, the appearance of staff and the cleanliness of retail areas at all times
11. Ensure that all product is properly stored and rotated in the cooler area and in the retail area
12. Work with the department manager in designing merchandising and department layouts
13. Participate in pricing activities including performing price changes as required to sell product before expiration date, correcting price anomalies and verifying signage
14. Perform opening and closing procedures for the department
15. Perform office, order and inventory management functions in the absence of the Department Manager
16. May be requested to undertake other related duties on a periodic basis

 
STATEMENT OF QUALIFICATIONS
 
Knowledge, Skills and Abilities:

• Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of supervisory or management experience in the retail food industry, or an equivalent combination of education and experience
• A passion for food retailing and people
• Superior customer service skills
• Excellent organizational, interpersonal and analytical skills
• Ability to learn manual and automated systems/tools
• Good knowledge of retail industry and food products
• Skilled at handling complaints and communicating with upset, irate or irrational people
• Experienced in developing and coordinating work schedules for others
• Superior standards of quality
• Good judgment and decision-making abilities
• Experience in working with various computer software programs; e.g., Microsoft Suite
• Clear and effective communication style, both written and oral
• Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance
• Fluency in English and French shall be considered an asset

 Interested candidates are invited to submit their resume by email to people@farmboy.ca