Start.ca is looking to add both part-time and full-time Service Desk Agents to our already fabulous team. If you are up for the challenge and rewards of being awesome on a daily basis, Start.ca could be the place for you :)

As a Service Desk Agent you are the heartbeat of this company. You handle all inbound calls, emails, new customer sign-ups and provide friendly support to our customers. Our Service Desk Agents ensure that our customer’s experience begin and end with a smile.

Who is Start.ca?

• We are a telecommunications company located in London, ON that provides internet and phone solutions.
• We are devoted to delivering world class customer experiences on each and every customer interaction.
• At Start.ca we live by our core values of being friendly, reliable, smart, honest, forward, and involved.
• We have a dynamic, reputable, and FUN company culture - It’s what brings our employees here and what keeps them here.

• As we grow, we want our employees to grow with us through our opportunities for career advancement and continuous professional development.

What You Will be Doing:

• Delivering an exceptional customer experience with every customer interaction.
• Acting as the primary contact to new and existing customers.
• Providing advice to assist customers in making the right decision to suit their needs.
• Supporting all Start internet offerings, with awareness of limits and boundaries of sales and support.
• Knowledge of Start’s product offerings: models, pricing and availability.
• Clearly communicating all aspects of the services we provide, the sign-up process, billing process, and initial setup and installation processes.
• Ensuring client confidentiality when answering questions and advising customers on the services.
• Logging all sales, service, and support related tasks and activities in our CMS ticketing tool.

The Successful Candidate will:

• Be passionate about delivering excellent customer service.
• Take pride in being accountable, punctual, and reliable.
• Excellent time management and organizational skills.
• Understands the importance of building positive relationships through daily customer interactions. 
• Be comfortable continually developing their knowledge of home internet technologies and computer based troubleshooting.  
• Flexible shifts of evening, nights, and weekend and statutory holiday coverage.

How to Apply:

• Send your resume outlining your awesomeness by e-mail to jobs@start.ca.
• Please put "Service Desk Agent" in the subject line of your email.

To hear more about what it's like to be part of the Start family, visit: https://www.start.ca/about/jobs