The Opportunity
 
We are seeking professional, personable, and high-energy customer service representatives who will play a critical role in ensuring that our organization’s clients realize the maximum benefit of their investment in the company’s products and services. Key requirements of this position include:
 

• Contacting new and established clients to engage in meaningful conversations that promote the organization’s brand, services, and products.
• Respond to and complete client requests, including technical support and troubleshooting issues related to HRdownloads’ suite of products.
• Effectively overcoming objections to gain an audience and develop ongoing rapport with the assigned client base.
• Providing well-informed and insightful solutions that address barriers to usage and engagement to ensure maximized account utility.
• Handling a high volume of inbound and outbound calls daily while adhering to an established process.

 
Our Ideal Candidate
 
As our ideal candidate, you possess the following:
 

• Post-secondary education or equivalent work experience.
• The ability to build immediate and ongoing rapport in order to engage clients throughout the entire purchase and membership lifecycle.
• Passion for delivering high-quality service focused on relationship maintenance and client retention.
• Persuasive communication skills and the ability to professionally overcome objections while promoting the company’s products and services.
• The ability to actively listen to client needs in order to make specific recommendations.
• Previous business-to-business customer service or sales experience.
• Proven experience building relationships via the telephone and working with all levels of an organization.
• Strong working knowledge of Microsoft Office products including Outlook, Word, and Excel.
• Well-developed oral and written communication skills.

 
What sets our customer service opportunity apart from others?
 

• Our exceptional reputation means you will support a company and product that you can be proud of and get excited about. If you don’t believe us, we invite you to speak to any of our representatives!

• We provide hands-on, in-depth training to all of our new hires. We want to set you up for success and see you thrive when you join our team.
• We offer a competitive compensation package.
• Employees receive benefits following the probationary period.
• We operate Monday to Friday, which means you will not have to work on the weekends! 
• We take our work seriously, but not ourselves. Joining the HRdownloads team means you will have a lot of fun; from annual beach days to Friday morning games, we make sure to take time to celebrate our successes.

Have we piqued your interest? If so, please send us your resume: https://hrdownloads.workable.com/j/446D03D65B 

Please note: In order to substantiate your resume and determine your suitability for the role, you may be required to arrange personal reference checks with former supervisors or managers.

HRdownloads is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.

Thank you for considering a career with HRdownloads. We look forward to meeting you soon!