Team Leader, Roadside Assistance
Sykes Assistance Services Corporation provides the very latest and most advanced customer communication, healthcare and employee wellness programs to over 100 private sector, public sector, and Fortune 500 companies.
 
Job Description:
Develop and motivate customer assistance representatives to ensure established call centre metrics, service delivery standards and company policies and procedures are achieved.
 
 
Requirements:
 

• 1-3 years supervisory experience in a customer call centre environment or equivalent
• Experience organizing, motivating and directing a team of customer service representatives
• Strong problem solving and decision making abilities
• Computer literacy, including proficiency with Microsoft Office
• Excellent written and spoken English language skills
• Written and spoken French language skills an asset
• Bachelor’s Degree in Social Science
• Ability to support business needs by working a variety of rotating shifts including days, evenings and weekends

 
 
We offer a progressive work environment with a competitive compensation and benefits program along with opportunities for personal and professional development.