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Support Specialist

by PartnerIT Corporation

Date Posted: Apr 06, 2022
PartnerIT Corporation

Job Description

PartnerIT is one of Southwestern Ontario’s leading business technology solutions providers. Serving the regions of London and
Kitchener Waterloo we offer a bona fide, one-stop partnership for diverse clients with distinct needs. As specialists in All Covered® Managed Services, we are committed to exceptional outcomes that are practical, cost-efficient, and successful.
 
We are looking for a career oriented individual to join our managed services team.  Successful applicants must possess strong communication skills and be able to work independently as well as in a team environment. Having a passion for technology, dedication to customer satisfaction and great problem-solving skills is a must.
  • Support desk services for PartnerIT managed services customers. Including issue identification and resolution, installations, remote and onsite support.
  • Providing support for business technology not limited to; desktops, laptops, printers, network devices, Office 365.
  • Knowledge of printer maintenance, troubleshooting, device setup.
  • Adhering to service level agreements, procedures, and policies.
  • Maintaining internal documentation.
  • Vender certification training as required.
  • Travel to client sites in Southern Ontario.
Qualifications
  • Minimum 2-year post-secondary diploma in Computer Technology, or equivalent work experience.
  • Experience with Xerox, HP, Kyocera, Lexmark printers.
  • Knowledge of Windows desktop/server platforms, MS Office suite including Office365.
  • Basic understanding of local and wide area networking technologies.
  • Knowledge of active directory, file shares and security, mobile devices.
  • Strong communication, troubleshooting and problem-solving skills.
  • Strong organizational, time management and documentation skills.
  • Ability to work as a team member.
  • Ability to lift and move equipment..
  • Valid driver’s license.
  • Up to date certifications from Microsoft or other vendor certifications is considered an asset.

Qualified applicants please forward your resume to hr@partnerit.ca