Summary of Duties

Reporting to the Administrator, the Manager II, Environmental Services, Dearness Operations is responsible for the overall operation of the Maintenance, Grounds, Housekeeping and Laundry departments to achieve high standards of quality service, cleanliness and sanitation in accordance with legislative requirements and all related City of London/Dearness Home policies and procedures.

Work Performed

General

• Plans, organizes, directs and supervises the work of the staff in Maintenance, Laundry and Housekeeping departments. Establishes and maintains the current standards of quality services in compliance with Ministry of Health and Long Term Care Program Standards and City of London/Dearness Home Policies and Procedures.


• Promotes and intentionally develops a culture of high service standards, and commitment to health and safety.


• Demonstrates respect and inclusion for all residents, their family and staff.


• Manages employees within Environmental Services, including performance management, recruitment, training, setting clear job expectations and coaching employees for growth and development.


• Ensures compliance with collective agreements.


• Conducts regular departmental rounds to ensure all safety, emergency, building and support systems are functioning properly.


• Manages building access through security swipe cards, keys and employee locker use.


• Develops specific procedures, work patterns and routines, for Dearness, such as: preventative maintenance checklists, delivering supplies, and the removal of garbage, laundry routines, janitorial and housekeeping routines. All must be in accordance with the Housekeeping & Dietary Services Manual and the Preventative Maintenance Manual.


• Ensures co-operation and team approach with other departments in such tasks as transferring residents, moving and storing supplies and moving furniture and equipment and the provision of laundry and housekeeping services.


• Develops and implements Dearness specific policies and procedures regarding quality assurance, safety, environment and laundry and housekeeping services.


• Participates in budget preparation (Operating and Capital) and control process for all three departments.


• Ensures adherence to prescribed budgets.


• Organizes and tracks inventory; orders and/or purchases supplies/equipment in accordance with established policies, purchasing by-laws and budgetary constraints.


• Participates in committee work, addressing such functions as infection control, quality management, Occupational Health and Safety, Environmental Quality Teams and Fire Safety as required.


• Establishes and maintains communications with other departments and works cooperatively in carrying out duties to assure the needs of residents are being met.


• Ensures the privacy and respect for residents is maintained during performance of departmental functions.


• Maintains a clean, orderly, and safe work area and assures proper care and safety in use of tools, equipment and supplies.


• Ensures WHMIS labeling and MSDS sheets are maintained and up to date for all three departments.


• Ensures contracts are in place for work that cannot be completed by staff according to TSSA; ESA; Occupational Health and Safety, Fire Code, Building Code, etc.


• In consultation with the Administrator, updates the Emergency Measures Manual as required by regulation or evolving best practice.


• Responsible for training all staff in emergency codes and for organizing and conducting emergency code drills.


• Participates in on-call rotation.


• Other duties as required or assigned.


 

Maintenance/Grounds

• Observes and monitors all areas of the Home for ongoing maintenance requirements and organizes preventative maintenance programs and documentation.


• Ensures proper mechanical maintenance of equipment and repairs to plumbing and electrical systems such as repairing electrical switches, replacing tap washers, replacing belts, lubricating motors and hinges.


 

• Ensures proper and timely completion of typical work such as replacing fuses and light bulbs, repairing call bells, clearing drains, repairing beds, chairs, tables etc., painting and redecorating, replacing tiles and removing garbage.


• Determines scope of work, receives cost estimates and refers problems requiring specialized work such as electrical or plumbing to outside contractors and monitors work performed (may include corporate services.)


• Liaises with outside service contractors and inspectors to assure equipment and environment conforms to applicable codes and regulations.


• Ensures high standards in completing outside work such as gardening, cutting grass, maintaining patio areas, removing snow and sanding or salting as required.


• Maintains required records, reports, statistics, preventative maintenance logs, equipment service logs, and repair request books etc., in accordance with policies, procedures and legislative requirements.


 

Housekeeping and Laundry

• Ensures that the housekeeping and laundry services provided by the Home are efficient and meet Ministry standards and guidelines.


• Conducts inventory counts as per Dearness policy and reviews inventory supplies on regular basis to ensure appropriate resources are available to each department.


• Instructs housekeeping and laundry staff in the safe use of equipment, cleaning and washing agents and in proper cleaning techniques/methods.


• Ensures the departments maintain the Home in a clean and sanitary fashion.


• Ensures external service remains viable and provides high quality cost efficient.


• Performs all other duties as assigned.


 

Qualifications/Experience

• Successful completion of a 3-year Diploma from a Community College (minimum/essential) in a related field or equivalent with a minimum of 5 years related management experience in Long Term Care preferred.


• Certification and membership in the Canadian Association of Environmental Managers (CAEN) and completion of Ontario Health and Safety Certification.


• Knowledge of HVAC equipment, computerized building management systems, electrical systems distribution, fire alarm and sprinkler systems including operation of and testing requirements, emergency diesel generator operations.


• Computer skills including Excel/Word/Outlook.


• Ability to read and interpret building prints and drawings.


• Experience in computerized Preventative Maintenance Programs.


• WHMIS, Fire and Safety and Emergency Preparedness training.


• Must have a current valid driver’s license.


• Must pass City of London Driving Course.


 

      Skills and abilities in the following areas are necessary:

• Effective interpersonal and conflict resolution skills.


• Demonstrated ability to work within prescribed budgets and maintain appropriate records.


• Preference given to candidates with a Management Certificate.


 

Compensation and Other Information

$80,845 to $109,487

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