Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Part-time |
| Location: | London, Ontario |
| Date Posted: | Jun 05, 2015 |
Job Description
Date: June 4 2015
Position: Membership Services Representative (2)
Location: Bob Hayward Y - 1050 Hamilton Road, London
Wage: $11.25/hour
Responsible to: Membership Supervisor
Closing Date: June 21st, 2015
Details: Part-time 8 to 16 hours a week (2 positions)
Shifts: Varied, daytime and weekends
Start Date: Late June 2015
Responsibilities:
- Serve each member, participant, potential member, volunteer and staff with prompt courteous service when they visit in person or on the phone.
- Strive to stay informed and up to date on all YMCA programs and services.
- Solve member concerns in a customer oriented manner.
- Provide assistance and information to each member, participant, potential member, volunteer and staff.
- To work efficiently and proactively with all departments to ensure excellent communication regarding all programs and services.
- To support and work as part of a staff/volunteer team to ensure excellent customer service.
- Ensure immediate communication of escalated member issues to Membership Manager and/or Coordinator.
- Promote membership sales and services in a positive and professional manner.
- Maintain organization and cleanliness of membership area and lounge area.
Qualifications:
- Previous customer service experience
- Previous sales experience an asset
- Criminal reference Check
- Current First Aid and CPR
Competencies:
- Service Orientation
- Deliberately identifies and creates opportunities to enhance each and every person’s YMCA experience.
- Commitment to YMCA Mission, Vision and Values
- Committed to delivering the YMCA core values internally and externally on a daily basis. Role models behaviour that is in line with the mission, vision and values of the YMCA.
- Communication
- Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the association.
- Leadership
- Guides and motivates others to take action and acts as a positive role model for peers.
- Team Work
- Works effectively with others to achieve optimal collective results.
To apply, please send a cover letter and resume to:
Chris Anagnostou
Membership Supervisor
Bob Hayward Y
canagnostou@ymcawo.ca
The YMCA of Western Ontario values the diversity of people and communities, and is committed to excellence and inclusion in our Association.
We thank all interested applicants but advise that only those
selected for an interview will be contacted.
