Role    Client Services and Business Development Coordinator (BILINGUAL)
 
Reports To  Manager, Program Delivery

Summary Of Duties
 
 The Client Services and Business Development Coordinator plays a significant role in driving Salus Global’s vision of becoming “The innovative leader trusted by healthcare organizations to help teams achieve extraordinary results.”
 
The Client Services and Business Development Coordinator earns the trust of clients by providing exceptional support to Salus Global’s team of Lead Facilitators (responsible for delivering client programs) and client-based core teams prior to, during and following the delivery of assigned programs. 
 
In addition, this role contributes to business development efforts by providing sales and marketing support in areas such as lead generation, database maintenance/mining, scheduling meetings and preparing for conferences and trade shows.
 
Fluency in English and French is required.

Core Duties*          

Program Delivery Support
Support Salus Global’s delivery teams (Lead Facilitators and Clinical Facilitators) and client-based teams to help ensure the successful implementation of assigned programs

• Schedule training dates to meet client needs and Facilitators’ availability
  • Identify Core Team members and gather documentation
  • Book Facilitators for each training date
  • Coordinate with client contacts to ensure on-site support is available on training dates

• Ensure on-time delivery of all required training materials
• Create and maintain appropriate records to track and support client needs, issues and resolutions, and relevant information relating to the launch and support of Salus Global’s programs in all client sites
• Seek opportunities to improve / streamline program delivery processes in support of program goals
• Track inventory levels and administer supplies within established parameters
• Coordinate and support the administration of client-based Relational Coordination surveys as assigne

Customer Service

• Provide ongoing support to hospital teams re. technical or other issues as they arise, including navigational support, password resets, etc. on various program platforms
• Anticipate needs and provide proactive support to contribute to an exceptional client experience

Business Development Support

CRM Database Management

• Proactively populate, review and maintain accurate and complete hospital / client information in the CRM
• Ensure information is current and notify Business Development and Program Delivery teams of material changes

CRM Data mining

• Extract accurate and meaningful data from the CRM to support business development efforts, such as customer profiles, program status, evaluation results, as directed

• Monitor the status of program delivery per contract terms; identify clients that are approaching transitional points per the terms of their contracts, and notify the Business Development and Program Delivery teams
• As requested, assist with activities that contribute to lead generation and client acquisition, including scheduling appointments, coordinating trade shows, focus groups and other client-facing events, mailings of marketing materials, etc.

Program Updates

• Update, as directed, all program tools and materials (all languages) with identified revisions

Corporate Culture

• Foster a positive, supportive and professional work environment in which everyone is treated with dignity and respect

Required Skills And Attributes

 

Skills and Experience

Attributes

University degree or College Diploma 3+ years’ experience in a customer service role or office administration with internal customer service duties Working knowledge of project management tools Advanced knowledge of Microsoft Office applications - Word, Excel, and PowerPoint Ability to track issues and resolve problems; apply resolutions to future issues Fluent in English and French – written and oral

Attention to detail - high level of accuracy Exceptional client-focus Good decision making and judgement skills Strong problem solving ability Strong initiative - self-directed Strong planning, organization and execution skills Collaborative – Integrates information across the organization Strong personal accountability Good time management skills Effective communicator Demonstrated business maturity in internal and external dealings

                 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
*Note:
The “Core Duties” is a summary of the duties that are essential to this role and
is not an exhaustive list.  Salus Global Corporation reserves the right to add or amend duties as necessary.
 
If you are interested in being considered for this position, please submit your resume and cover letter to careers@salusglobal.com.