INBOUND CUSTOMER SERVICE AGENT

Who we are:

Alliance iCommunications is a successful London based organization that provides exceptional telephone customer service and sales support to some of North America's most recognized and respected corporations and their customers.  Our success is based on the commitment and skill of our talented employees who make up our winning team.  As a result of our growing business, we are looking for talented, dedicated and enthusiastic people to join our client focused environment as a permanent part time Inbound Customer Service Agent with the opportunity to move to a permanent full time Inbound Customer Service Agent position. 

What you should know about Alliance:

·        Family owned and operated since 1994

·        Extensive opportunities for career advancement; over 80% of our management team started in customer service support positions at Alliance

·         Proud recipient of the 2002 Large Business of the Year Award by the London Chamber of Commerce

·         Apprenticeship Sponsor for the Ontario Ministry of training and Colleges

·         We offer E-learning Apprenticeship training programs for certification as a Customer Care Representative or Sales Agent

Position Details:

As one of our valued Inbound Customer Service Agents, you will be responsible for providing exceptional customer service and support to our many well known and established North American clients. 

·         Rate of pay - $12/hr plus monthly bonus

·         Full Health and Dental Benefits

·         A comprehensive training program and ongoing support/mentoring from our team leaders

Position Qualifications:

·         1-2 years in a Call Centre Environment

·         An ability to work evenings and weekends

·         Ability to read, write and communicate fluently in English

·         Ability to communicate effectively in both verbal and written format

·         Proficient computer/keyboarding skills(Windows based environment)-candidates who demonstrate superior computer skills will be given preference

·         Minimum High School Diploma

Core Competencies:

·         Excellent communication and interpersonal skills – a commitment to understanding and delivering effective customer service

·         Self motivated with an ability to set goals and achieve them

·         Professional and courteous telephone etiquette

·         An ability to work and succeed in a fast paced environment

·         Problem solving and troubleshooting skills with the ability to recognize issues and resolve them

·         Listening skills with the ability to show empathy

·         An ability to multi-task and remain calm under pressure

·         Self learner with ability to apply information and adapt to changes

Alliance iCommunication is business and professionalism, enthusiasm and fun!

We are your connection to success!

Please Apply to:              Fax number:  (519) 667-1771

Email:  [email protected]

Online:  http://www.allianceicomm.com/

In person:  8:30 and 4:30

Citi Plaza, 355 Wellington St. unit 225

London, ON N6A 3N7