Job Description

Voices.com is currently searching for its next 3 superstars in Account Management.

Voices.com offers talented and motivated people the opportunity to work in a dynamic and growing company. The Account Manager will contact prospective customers, give online demonstrations of how the service works, and develop relationships with customers to contribute overall sales volume.

Through internal advancement opportunities, commission prospects and a competitive salary, you have the chance to create a career you can be proud of.

Responsibilities

1. Represent Voices.com when working with potential customers by providing accurate explanations on services offered.
2. Contacts sales prospects and other accounts as assigned.
3. Establishes rapport and maintains contact with current and potential customers.
4. Promote the sale of Voices.com services by presenting key features and benefits to customers during online demonstrations of the Voices.com service and by motivating the customer to buy and use our service.
5. Create and update customer records by entering data into a web-based customer relationship management (CRM) system to ensure accurate billing and access to data for proper management within the Voices.com system.

Required Skills

• Knowledge of planning and scheduling techniques.
• Follow up with sales leads and referrals.
• Solid interpersonal skills and the ability to work effectively with a wide range of constituencies.
• Minimum of one year in an entry-level sales, marketing or communications position.
• High level customer service skills.
• Strong computer skills with typing speeds of of 40 – 50 wpm.
• Exceptional communication skills, especially over the phone.
• Dependable, reliable, ambitious and driven.
• Familiarity and experience working within a call-centre environment.
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel and PowerPoint.
• Personable and friendly, but with a professional edge.
• Ability to handle and work under pressure.
• Some knowledge of Salesforce or other customer relationship management program considered a definite asset.