Alliance iCommunications is currently looking to hire for permanent full time Inbound Spanish Bilingual Customer Service Agents for our Overnight shift!
 

We are looking to add some Full Time Inbound Spanish Bilingual Overnight Customer Service Agents that are talented, dedicated and enthusiastic to support our growing customer base.

Position Details:

• Rate of pay - $13.50/hr plus monthly bonus
• Inbound Customer Service Agent positions available for English and Spanish bilingual candidates with language bonus
• Health, Dental and Vision Benefits Fully paid for by Alliance

Position Qualifications:

• 1-2 years in a Call Centre Environment Preferred
• An ability to work flexible shifts including overnights (11pm - 8am), at least 1 month of days/afternoons for training then switching to overnights.
• Ability to read, write and communicate fluently and effectively in English and Spanish
• Proficient computer and keyboarding skills in a Windows based environment

Core Competencies:

• Excellent communication and interpersonal skills – a commitment to understanding and delivering effective customer service
• Self-motivated with an ability to set goals, own the goals and achieve them
• Professional and courteous telephone etiquette
• An ability to work and succeed in a fast paced environment
• Problem solving and troubleshooting skills with the ability to recognize issues and resolve them
• Listening skills with the ability to show empathy
• An ability to multi-task and remain calm under pressure