Position Title:                    Dispatcher
Position Type:                   Hourly,  Full-time, Days  
Location:                            Strathroy, Ontario
Number of Positions:       1
Start Date:                         Immediate
  Our commitment to the communities where we live and work and our progressive customer service approach has made us a leading, expanding provider of student and public transportation for more than 45 years throughout southwestern Ontario. Langs Bus Lines Ltd. is looking for a top-notch Dispatcher to join our professional Head Office team. The successful candidate will be responsible for:

• Fielding incoming phone, email and online inquiries about school bus charter trip bookings from existing and new customers.
• Effectively communicating our value added services by providing timely quotes based on pricing formulas, professional driver selection and overall customer satisfaction.
• Booking and monitoring of the charter trip from initial entry into booking software system through to charter trip completion and follow up customer satisfaction check.
• Reviewing and assigning Driver(s) to the trip including trip, route information, and driver certifications required and issuing relevant reporting forms.
• Providing on route assistance to Driver via two-way radio communication.
• Receiving, verifying accuracy and entering all post-trip reports in the software system and forwarding pertinent information to Accounting and Payroll departments.

 

• A minimum of 1 year of experience and proven communication skills using dispatch equipment including multi-line phones.
• Demonstrated time management and organizational skills in order to multi-task, prioritize and problem-solve in busy environment.
• Proficiency in Microsoft computer skills including outlook, word, and excel.
• Experience and proficiency in using web-based software applications.

• Day shift hours
• Competitive wages and attractive benefits
• Positive work environment

 
Please submit resume in confidence to:  mduffy@langsbus.com   We thank all applicants and will contact only those whose qualifications most closely meet our requirements.