Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | Execulink Telecom Woodstock Office |
| Date Posted: | Sep 20, 2017 |
Job Description
Are you looking for an opportunity to show your administrative abilities?
Do you love coordinating schedules in a busy environment?
Do you thrive on providing excellent customer service, with keen attention to detail, and have a love of organizing?
About Us
Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, offers a variety of telecommunication services and multiple network options that allow our customers to benefit from flexible solutions based on their unique requirements, instead of conforming to rigid product offerings. These services are available to all levels of industry, encompassing business, government and residential customers. Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.
About the Opportunity
As part of a queue, the successful candidate will facilitate and satisfy customer requirements for the provisioning and scheduling of installation and/or repair of telecommunication services. This role is responsible for updating customers on the status of their field appointments and service orders, as well as collaborating with outside partners to ensure timely delivery of services. Hours of work are 8:30 a.m. to 5:00 p.m., Monday through Friday.
Duties include, but are not limited to:
- Scheduling installations & repairs with internal technicians and 3rd Party Providers
- Assigning plant facilities and coordinating porting
- Answering customer scheduling inquiries.
- Analyze and investigate customer accounts and contracts for clarity of service orders.
- Ensure timely and accurate data is maintained in our customer database.
- Schedule on-site installations, changes and maintenance with internal and external resources, including the Wireless Team Installation Schedule
- Review and process 411 directory listings & 911 listings in a timely and accurate manner.
- Any other duties as may be assigned from time to time
You Offer
- Successful experience in a customer service and/?or call centre environment and/or exceptional telephone etiquette is essential.
- Good understanding of the telecommunications industry is an asset
- Demonstrated proficiency in a Windows PC environment, combined with demonstrated keyboarding and data entry abilities.
- Strong attention to accuracy, detail and follow-up.
- Strong organizational skills, including the ability to prioritize, plan, coordinate and monitor a significant number of functions simultaneously.
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.
- Communicates with confidence using superior customer service skills and possess highly developed telephone etiquette.
- Self-starter with the ability to work effectively in a team environment and collaboratively with other departments with minimal supervision
- Valid Class G driver’s licence and access to reliable transportation
The Perks
- Dental & Medical Benefits – This comprehensive plan covers you and your dependants.
- Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement.
- Health & Wellness Program – To help you stay healthy you’ll enjoy paid days off and financial contributions to anything that increases your personal well-being.
- Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
- Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
- Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.
How to Apply:
Step 1 – Complete the Skills Assessment Survey
- Execulink values Honest Communication. If your answers are in conflict with your resume your application will be disregarded. Please click the link to complete the skills assessment https://www.surveymonkey.com/r/SchedulingServDel
Step 2 – Cover Letter and Resume
- In your cover letter tell us why you think you would excel as a member of our Service Delivery team.
- Submit your cover letter and resume, in confidence, to Heather Ens, heather.ens@execulink.com, no later than 4:00 p.m. Saturday, September 30, 2017.
We appreciate all interested applicants, however only those qualified will be contacted.
Not the right fit this time? Follow us on our social media pages!
Facebook - https://www.facebook.com/ExeculinkTelecom
LinkedIn -https://www.linkedin.com/company-beta/2244877/
Twitter - @Execulink
Execulink Telecom is committed to Employment Equity and welcomes applications from women and men, including members of visible minorities, aboriginal peoples and persons with disabilities. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Execulink’s Policies on Accommodation, a request for accommodation will be accepted as part of Execulink’s hiring process.
