Retail Assistant Manager

by Duck&Dodo

Position Type: Part-time
Location: London, ON
Date Posted: Apr 20, 2022
Experience: 2 Years
Education: N/A
Duck&Dodo

Job Description

Duck and Dodo, London's DIY/Fusion Mineral Paint destination, is looking to expand our team yet again with a permanent Retail Assistant Manager position at our new 4000 sq ft location on Adelaide St. We've just entered our 6th year in business and we're looking for the right person who wants to grow alongside us!

If you are a current Retail Manager, or someone with Keyholder or Shift Supervisor experience and looking to move into Management, this is a great opportunity with a unique, local one of a kind small business. Someone who is flexible, can multitask effectively and can think on their feet will thrive in this role.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. Our products are diverse, ranging from local handmade products, vintage second-hand clothes, art prints, and most importantly, DIY/Paint products! Your job is to help identify client needs, present and answer questions about our products and services and recommend the perfect solution. A positive attitude and a desire to always be learning will ensure that you succeed in this role.

Pay is negotiable on experience. This position will be approximately 20-30 hours a week, and could flex higher depending on the season.

Key Responsibilities (this is not meant to be a complete, exhaustive list of duties, and daily tasks can and will vary!)
  • Open and close the store
  • Greet and assist customers
  • Answer customers’ questions about specific products/services (DIY products, furniture refinishing, artisan goods, antiques, clothing), provide accurate information such as product features, pricing and after-sales services
  • Cross-sell products
  • Ensure the store is fully stocked and merchandised 
  • Monitor inventory levels, cycle counts, receive shipments
  • Manage vendor/consignor relationships
  • Coordinate with the Retail Sales team to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager and other team members
  • Stay up-to-date with new products/services
Job Requirements
  • Proven work experience as a Retail Sales Associate, Retail Keyholder, or similar role
  • Complete and thorough understanding of the retail sales process (Greeting, Uncovering Needs, Identify Solutions, Building Value, Closing)
  • Track record of achieving and exceeding sales targets
  • Knowledge of inventory stocking procedures (cycle counts, restocking, merchandising)
  • Basic retail math skills (margins, cash reconciliation, inventory counts)
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced and energetic environments
  • Flexibility to work various shifts, including weekends (but no later than 6!)
  • High school diploma

Thanks for reading! If you feel that you meet the above requirements, and you've got the background we're looking for, send your resume in confidence to contact@duckanddodo.ca!

Application Contact Information

Company Name:   Duck&Dodo
Contact Name:   Tiffany Hillman
Email Address:   contact@duckanddodo.ca
Company Website: http://duckanddodo.ca

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Job Location

London, ON

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