Technical Support Specialist II (Weekend Support)

CARPROOF is looking for an energetic and motivated Technical Support Specialist. This new role is an opportunity for a creative problem solver to utilize and expand their excellent technical skills.

Please note, the hours for this support role will be:

Friday             8am to 8pm

Saturday        8am to 8pm

Sunday           8am to 8pm

The Technical Support Specialist is required to be in the London CARPROOF office from 8am to 8pm Fridays, Saturdays, and Sundays.

About CARPROOF

CARPROOF, a unit of IHS Markit (Nasdaq: INFO), is Canada’s definitive source of automotive information, delivering vehicle history, appraisal and valuation. Drawing on millions of data records from thousands of unique sources, its products enable used vehicle buyers and sellers to make informed decisions. CARPROOF is trusted to provide impartial and comprehensive information to dealerships, vehicle manufacturers, consumers, major auctions, governments, insurance providers and police agencies. Dedicated to transparency since its founding in 2000, the company has been named one of Canada’s 50 Best Managed Companies, and was also honoured with Deloitte’s Technology Fast 50™ and Fast 500™ awards. For more information about CARPROOF, visit www.carproof.com.

Job Details

Reporting to our Development Operations Manager, CARPROOF is excited to announce the position of Technical Support Specialist II. This role acts as tier two support, responsible for monitoring report dashboards and proactively responding to system issues. We are looking for a problem solving, tech-savvy individual who can communicate to our clients in both technical and non-technical capacities.

The successful candidate will be a new graduate with an IT background, who has experience working with, or helping support, customer service teams. You have a passion for customer service and strong initiative. You are a quick learner who loves solving complex problems and can show flexibility and adaptability when exposed to dynamic environments. This is an excellent career-growth opportunity for a customer-focused individual with a knack for solving complicated issues.

This full-time position is based in CARPROOF’s London, Ontario head office.

Position Responsibilities

• Monitor, support and manage dashboards and report queue
• Ongoing application ticket support with internal and external customers and our development and QA teams
• Recommend and help drive improvements to our monitoring and alerting systems
• Develop and maintain support documentation
• Provide phenomenal customer service and over-communication to non-technical and technical stakeholders when responding to incidents
• Perform problem determination, problem resolution and root cause analysis
• Assist with IT projects as required
• At times, being on-call outside of business hours will be required

Education and experience required

• College diploma or university degree in computer science or IT
• At least 1 year of prior service or help desk support experience in an IT environment is a plus
• Software integration exposure or experience is an asset 
• Experience monitoring Cloud environments is an asset

Key Competencies and Skills

• Strong sense of accountability
• Outstanding interpersonal skills
• Excellent communication skills
• Superior organizational and planning skills
• Very adept at problem analysis/problem solving
• Great team player and ability to work independently, with no need for micro-management

CARPROOF’s core values are: Be the solution, embrace change, commit and deliver, and powered by passion. The successful candidate will share these values.

Compensation includes base salary commensurate with experience, performance bonuses, health/dental benefits and an optional RRSP matching program.

If you are interested in applying for this position, please visit our website.

https://www.carproof.com/about-carproof/work-at-carproof/

We thank all applicants for their interest; however only those selected for an interview will be contacted.

CARPROOF is committed to providing accommodations for people with disabilities. If you require an accommodation during the application or selection processes, please advise in your cover letter.